Irma Valenzuela Villa

• Made sure every detail of the event was being followed according to the client’s wants and paperwork.
• Engaged in multiple events going on at the same time while checking in with my staff and clients.
• Developed solutions to client challenges when things such as food didn’t come out on time or a set up of the room was done incorrectly.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Enhanced guest experience by promptly addressing inquiries and providing personalized event recommendations.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Oversaw and supervised a team of banquet servers and event set-up crew.
• Conducted routine inspections to check quality and compliance with established specifications.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Hyatt Regency Huntington Beach Spa and Resort- Restaurant Hostess

• Maintained an organized waitlist for busy times.
• Ensuring efficient seating of guests.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

• Supervised cargo handlers by ensuring that the unloading/loading of shipments are properly followed by the companies’ policies.
• Communicated virtually flight reports/schedules with the San Francisco and San Diego offices.
• Manage cargo data and statistic spreadsheets daily.
• Collected and reported fiscal accounting data.
• Made billing adjustments and auditing on different client contract rates.
• Made special shipping arrangements, if necessary, with our clients.
• Ensure accuracy with our delivery.
• Knowledgeable in IATA (International Air Transport Association guidelines).
• Was able to work in a hybrid setting at least once a month.

• Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
• Billed fuel purchasing invoices to clients.
• Maintained confidential files and organized customer databases in an accurate manner.
• Coordinated flight schedules with Line Service Technicians, facilities teams, and vendors.
• Worked with specialized software systems such as G-suite, Av Fuel, and Flight Aware.
• Worked with all Microsoft offices programs including Excel and Word.
• Transferred customer calls and emails to the appropriate departments.

• Stayed up to date with FAA regulations and TSA audits.
• Retention of government-mandated paperwork.
• Responsible for training new employees in company work policies and operations.
• Implemented safety requirements while opening/closing aircraft doors.
• Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
• Supported colleagues during peak hours by taking on additional tasks when needed.
• Used airline computer system to create airline tickets and boarding passes.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
• Provided exceptional service at ticket counters, booking flights and processing payments securely.
• Assisted customers with special needs, offering personalized support throughout their travel experience.