Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Irma Valerio Mejia

Lowell,MA

Summary

Dynamic Restaurant Manager with a proven track record at Burger King, excelling in team management and inventory control. Enhanced customer satisfaction through proactive engagement and effective conflict resolution. Skilled in optimizing labor costs and fostering a positive work environment, driving operational efficiency and staff morale.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Burger King
07.2019 - 04.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.

Restaurant Manager

Burger King
07.2017 - 07.2019
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Deli Associate

Hannaford
08.2013 - 07.2017
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Produce Associate

Market Basket
08.2013 - 07.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.

Shift Supervisor

Burger King
05.2010 - 08.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Education

Accounting And Finance

Ipopsa
Santo Domingo, Dominican Republic
12.1998

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Shift management
  • Staff scheduling

Certification

Servsafe Certification.

Certificate of Allergen Awareness Training.

Timeline

Restaurant Manager

Burger King
07.2019 - 04.2025

Restaurant Manager

Burger King
07.2017 - 07.2019

Deli Associate

Hannaford
08.2013 - 07.2017

Produce Associate

Market Basket
08.2013 - 07.2015

Shift Supervisor

Burger King
05.2010 - 08.2013

Accounting And Finance

Ipopsa

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Irma Valerio Mejia