Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irma Valle

Hayward,CA

Summary

Driven by a commitment to excellence, I leveraged teamwork and customer service skills at Safeway to significantly enhance customer satisfaction and reduce waste. My expertise in residential cleaning and menu memorization, honed across roles, consistently boosted sales and efficiency. Achievements include training teams and pioneering cleanliness standards, underscoring my dedication to employer-desired outcomes.

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Overview

24
24
years of professional experience

Work History

Deli Clerk

Safeway
02.2023 - Current
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Housekeeper

Parkview Health Care Center
06.2018 - 03.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Cleaned elevators, glass, and planters in public areas.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.

Hotel Housekeeper

Sir Francis Drake Hotel
05.2000 - 01.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.

Education

No Degree -

El Rosario
El Salvador
1982

Skills

  • Register operations
  • Residential Cleaning
  • Customer Service
  • Cleaning techniques
  • Teamwork
  • Customer Assistance
  • Patience and Empathy
  • Fast Learner
  • Honesty and Integrity
  • Cleanliness and sanitation
  • Strong Work Ethic

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Deli Clerk

Safeway
02.2023 - Current

Housekeeper

Parkview Health Care Center
06.2018 - 03.2023

Hotel Housekeeper

Sir Francis Drake Hotel
05.2000 - 01.2017

No Degree -

El Rosario

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Irma Valle