Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irma Valles-Arreola

Pomona,CA

Summary

Motivated Administrative Assistant with 32 years of experience offering office support in the Beverage industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Experienced in assisting with daily office needs and managing general administrative activities. Successful in coordinating and executing meetings, travel and special events. Works independently, respectfully and Integrity.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

RNDC/YMCO
Los Angeles, CA
04.2005 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials. (Includes Trade Shows)
  • Created travel arrangements for senior managers according to their requirements.
  • Processed invoices for payment using accounting software applications. )Baseware)
  • Entered data into spreadsheets using Microsoft Excel or other similar programs. Goal/Quota Entry for So Cal Statewide using Salesforce 4.0 software.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Monitored progress on projects assigned by upper management.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Prepared and prioritized calendars and correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinates SoCal Work With Rides

Assistant Manager, Statewide Operations

YMCO
Los Angeles
02.2000 - 04.2005
  • Supervised daily operations including scheduling shifts, assigning duties to 37 Customer Service employees.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with Senior Manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Resolved customer inquiries and complaints
  • Created reports on operational performance metrics for senior leadership review.

Education

High School Diploma -

RHS
Rosemead
06-1986

Skills

  • Expense Reporting
  • Reception oversight
  • Calendar Management
  • Invoice Processing
  • Spreadsheet Management
  • Travel Coordination
  • Office Administration
  • Scheduling
  • Data Entry - Salesforce 400
  • Meeting planning
  • Teamwork
  • Critical Thinker
  • Microstragedy, Outlook, Excel, PowerPoint

Timeline

Administrative Assistant

RNDC/YMCO
04.2005 - Current

Assistant Manager, Statewide Operations

YMCO
02.2000 - 04.2005

High School Diploma -

RHS

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Irma Valles-Arreola