Irma Vargas-Stichter
Houston,TX
Summary
Dynamic leader with proven success at Texas Children's Hospital, excelling in effective communication and ethical behavior. Spearheaded patient activities, fostering collaboration across departments and enhancing guest satisfaction. Recognized for strong motivational skills and adept at budget management, ensuring financial stability while delivering exceptional experiences for families.
Overview
27
27
years of professional experience
Work History
Chairperson -Patient Activity Team
Texas Children's Hospital
01.2013 - 11.2024
- Established strong working relationships with other departments by assigning them various tasks for specific events.
- Oversaw and developed committees to execute tasks to ensure a successful event/project.
- Planned activities/events for patients and families staying within the safety and hospital guidelines
- Reviewed budgets regularly to ensure financial stability of the team and make necessary adjustments.
Guest Service Representative
Texas Children's Hospital
05.1998 - 11.2024
- Resolved guest complaints diplomatically to maintain a positive hospital reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Streamlined their stay as they transitioned from an out-patient to an in-patient status. Also rounded in the Emergency Center.
- Collaborated with housekeeping, maintenance teams and other departments to solve any issues that may/could arise.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Maintained high level of professionalism and discretion when dealing with guests.
- Gave tours of hospital to newly diagnosed patients and the families.
Education
No Degree - Business
Central Texas College
Killeen, TX05-1979
Skills
- Effective leadership
- Motivational skills
- Ethical behavior
- Activity supervision
- Agenda setting
- Delegation
- Effective communicator and public speaker
- Community outreach
- Annual planning
- Teamwork
Caught You Caring
Several Caught You Caring comments were written for me by patients, families and employees.
I was featured in a segment/video at Texas Children's Hospital regarding exceptional customer service.
Languages
Spanish
Professional Working
German
Limited Working
Portuguese
Elementary
Timeline
Chairperson -Patient Activity Team
Texas Children's Hospital
01.2013 - 11.2024
Guest Service Representative
Texas Children's Hospital
05.1998 - 11.2024
No Degree - Business
Central Texas College
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