Irma Villa-Garcia
Colorado Springs,CO
Summary
Dynamic and results-driven professional with extensive experience at Carefree Bar and Grill, specializing in food preparation and quality control. Proven ability to enhance team performance through effective communication and staff training. Committed to maintaining sanitation standards and fostering a positive work environment, ensuring customer satisfaction and loyalty.
Overview
47
47
years of professional experience
Work History
Manager of Food Preparation
Carefree Bar and Grill
09.2020 - 03.2025
- Developed and implemented staff training programs to improve overall team performance and productivity.
- Monitored food quality during preparation to ensure consistency across all plates served in the establishment.
- Fostered a positive work environment by effectively addressing employee concerns and promoting teamwork among staff members.
- Maintained excellent communication with front-of-house staff to streamline order fulfillment and reduce wait times for customers.
- Collaborated with suppliers to secure high-quality ingredients at competitive prices, reducing overall food costs.
- Implemented health and safety procedures, maintaining a clean and safe work environment for all employees.
Bilingual Customer Service Representative
Home Advisor
02.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
01.2016 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Front Desk Receptionist/Bilingual Customer Service Representative
Crescent Community Health Center
09.2013 - 07.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
Table Games Dealer
Q Casino & Resort
01.2002 - 08.2009
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Restaurant Manager & Owner
Rainbow Inn Restaurant
10.1999 - 09.2001
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed day-to-day business operations.
Table Games Dealer
Ho-Chunk Gaming Wisconsin Dells
04.1994 - 10.1999
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
Electrical Technician
US Army
09.1978 - 02.1980
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
Education
No Degree - Accounting
Northeast Iowa Community College
Peosta, IA06-1991
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA06-1978
Skills
- Sanitation standards
- Food safety compliance
- Food preparation
- Food storage
- Quality control
- Portion control
- Effective communication
- Calm and pleasant demeanor
- Professionalism
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager of Food Preparation
Carefree Bar and Grill
09.2020 - 03.2025
Bilingual Customer Service Representative
Home Advisor
02.2018 - 12.2019
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
01.2016 - 02.2018
Front Desk Receptionist/Bilingual Customer Service Representative
Crescent Community Health Center
09.2013 - 07.2015
Table Games Dealer
Q Casino & Resort
01.2002 - 08.2009
Restaurant Manager & Owner
Rainbow Inn Restaurant
10.1999 - 09.2001
Table Games Dealer
Ho-Chunk Gaming Wisconsin Dells
04.1994 - 10.1999
Electrical Technician
US Army
09.1978 - 02.1980
No Degree - Accounting
Northeast Iowa Community College
High School Diploma -
Adolfo Camarillo High School
Similar Profiles
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
Jesicca PagulayanJesicca Pagulayan
Restaurant Supervisor at JVs Grill and Garden Resort (Bar and Grill)Restaurant Supervisor at JVs Grill and Garden Resort (Bar and Grill)