Irma Yoshimoto
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Customer-centered Business Manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships. Practiced problem-solver with technologically-savvy nature and expert [Software] knowledge.
Overview
34
34
years of professional experience
Work History
Business Office Manager
AmeriLink, LLC
El Paso, TX
05.2011 - Current
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Provided training sessions for employees on new software systems used in business operations.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Processed accounts receivable invoices, payments.
- Prepared bank deposits and recorded cash receipts.
- Conducted monthly reconciliation of bank statements.
- Assisted in the preparation of financial reports including balance sheets, income statements.
- Responded promptly to customers' inquiries regarding their accounts receivable status.
- Prepared IFTA tax reports on a quarterly basis.
- Processed account payable invoices and checks.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Processed payroll, electronic deposits and pay adjustments while distributing checks.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Assessed driver qualifications prior to hiring them, such as valid license status, medical fitness certification.
Sales Director
Mary Kay
El Paso, TX
10.2009 - 10.2015
- Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
- Created, maintained and evaluated customer databases in order to maximize sales opportunities.
- Organized trade shows, conferences and other events geared towards increasing brand awareness.
- Created reports summarizing monthly performance results against established goals.
- Coached and mentored team members to build sales and negotiation skills.
- Established and maintained relationships with key customers to identify new business opportunities.
Beauty Consultant
Mary Kay
El Paso, TX
12.2006 - 09.2009
- Provided beauty advice and product recommendations to customers.
- Assisted customers in selecting products based on their individual needs and preferences.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Organized beauty events such as makeovers, workshops, and demonstrations.
- Developed sales strategies to promote new products to clients.
- Conducted skin analysis to determine customer's skin type and recommend suitable skincare treatments.
- Maintained accurate records of client purchases and services rendered.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Ensured all equipment was clean and sanitized between uses for safety reasons.
- Engaged with customers in a friendly manner to build strong relationships.
- Educated customers on proper application techniques for cosmetics products.
- Adhered to all relevant health and safety regulations at all times during work hours.
- Responded promptly to customer inquiries regarding product availability or pricing information via phone or email communication channels.
- Attended professional development seminars related to the beauty industry.
- Followed up with customers after purchase of beauty products or services rendered.
- Recommended appropriate products to meet customers' individual needs.
- Finalized purchases and processed payments.
- Handled appointment booking, canceling and rescheduling.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Systems Project Manager
Electronic Data Systems, EDS
Plano, TX
02.1998 - 12.2005
- Developed comprehensive project plans, including timelines and resources required to complete the project.
- Managed system development projects from initiation through closure.
- Monitored progress of project deliverables on a regular basis and communicated status reports to stakeholders.
- Identified potential risks associated with the project and developed mitigation strategies accordingly.
- Conducted periodic reviews of the quality assurance process for all systems implementations.
- Lead weekly meetings with stakeholders to review progress on projects, discuss issues, and develop solutions.
- Tracked key performance metrics such as cost, schedule, scope, quality, resources., to assess overall health of each individual project.
Business Analyst
Electronic Data Systems, EDS
El Paso, TX
06.1995 - 12.1997
- Developed costing, pricing and billing of IT services portfolio
- Maintained the Service Request Management system for telecommunications service installations in over 50 client locations in Mexico
- Monitored the service change requests with the telecommunications engineers and technicians
- Developed documentation on new system's implementations, coached and trained our internal teams to further train our clients on how to use our system to request services
Project Office Manager
Electronic Data Systems, EDS
El Paso, TX
01.1994 - 05.1995
- Developed and implemented project management processes, procedures and standards.
- Monitored the progress of the project to ensure timely completion within budget.
- Created project plans, identified tasks, assigned resources and managed timelines.
- Prepared project's weekly status reports for senior management.
- Coordinated meetings with customer to review project objectives and requirements.
- Created and maintain project's communication bulletin
System Engineer
Electronic Data Systems, EDS
Juarez , Chihuahua, Mexico
06.1990 - 11.1993
- Provided systems production support for users, troubleshooting any issues that arose in their use of software applications (Customs, Purchasing and Accounts Payable systems for Delphi Automotive Systems)
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Created and implemented test plans, scripts, and procedures for new system installations and upgrades.
- Assisted in the development of training materials for end-users on how to use new or modified systems effectively.
- Conducted regular reviews of database backups and disaster recovery plans as part of overall risk management strategy.
- Supported the ISO 9000 team to become certified. By documenting standards and procedures for the Production Support Systems
Education
BBA -
The University of Texas At El Paso
El Paso, TX05.1990
Skills
- Customer service
- Office Manager
- Standard and Procedures Management
- System Life Cycle Methodoloy
- Attention to Detail
- Bilingual - English/Spanish
Timeline
Business Office Manager
AmeriLink, LLC
05.2011 - Current
Sales Director
Mary Kay
10.2009 - 10.2015
Beauty Consultant
Mary Kay
12.2006 - 09.2009
Systems Project Manager
Electronic Data Systems, EDS
02.1998 - 12.2005
Business Analyst
Electronic Data Systems, EDS
06.1995 - 12.1997
Project Office Manager
Electronic Data Systems, EDS
01.1994 - 05.1995
System Engineer
Electronic Data Systems, EDS
06.1990 - 11.1993
BBA -
The University of Texas At El Paso
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