Irma Zepeda-Reyes
San Benito,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Diagnostic Chiropractic Center Of The Southwest
Brownsville, TX
03.1993 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Prepared and prioritized calendars and correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Scheduled appointments between clients and customers and internal staff members.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated appointments, meetings and conferences.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained accurate department and customer records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Conducted research online using search engines such as Google or Yahoo!
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
Skills
- Office Administration
- Clerical Support
- Scheduling
- Appointment Scheduling
- Information Security
- Quality Assurance
- Document Control
- Filing
- Data Entry
- Workflow Optimization
- Mail Distribution
- Patient Scheduling
- Office Management
- Strong Problem Solver
- Self-Starter
Certification
- Non certified x-ray technician
- Graduate of South Texas Vo-Tech Data Entry Program
Languages
Spanish
Professional
References
References available upon request.
Timeline
Administrative Assistant
Diagnostic Chiropractic Center Of The Southwest
03.1993 - Current
- Non certified x-ray technician
- Graduate of South Texas Vo-Tech Data Entry Program
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