Summary
Overview
Work History
Education
Skills
Timeline
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IRMA ZUNIGA

Stockton,CA

Summary

Caring and compassionate. Comfortable in handling stressful situations and performing under pressure. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Wesson Hearing Aid Center
05.2022 - Current
  • Explained policies and services to patients
  • Transmitted medical records and other correspondence by mail, e-mail, or fax
  • Scheduled and confirmed appointments
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive

Executive Assistant

Manshadi Heart Institute
04.2020 - 05.2022
  • Maintained company confidence and protected business operations by keeping sensitive information confidential
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives
  • Set up meetings and updated calendars
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars
  • Took detailed notes in meetings and forwarded information afterward
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.

Behavior Technician

ABC
08.2017 - 04.2020
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Implemented strategies to reduce anxiety and stress levels in clients.

Education

High School Diploma -

Basis At Fame
Brentwood, CA
05.2014

Skills

  • Bilingual (Spanish)
  • Quick learner
  • Problem Solving
  • Teamwork Skills
  • Communication
  • Administrative Skills
  • Adaptability
  • Proper phone etiquette
  • Microsoft Word, Excel, iCloud
  • Customer Service
  • Documentation and Reporting
  • Scheduling and Calendar Management
  • Call Answering and Routing
  • Multitasking and Prioritization
  • Social Skills Development
  • Behavioral Management

Timeline

Customer Service Specialist

Wesson Hearing Aid Center
05.2022 - Current

Executive Assistant

Manshadi Heart Institute
04.2020 - 05.2022

Behavior Technician

ABC
08.2017 - 04.2020

High School Diploma -

Basis At Fame

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IRMA ZUNIGA