Irma Berenice Wheeler Cisneros
Waukegan,IL
Summary
Dependable HACES offering a solid background in volunteer coordination and program management. Accomplished in advancing organizational goals through skill-based volunteer engagement. Enthusiastic Volunteer Coordinator highly effective at establishing structure, defining roles and filling positions. Decisive leader knowledgeable about [Type] operational needs and standard practices. Offering excellent planning, problem solving and organizational abilities. Service-oriented Volunteer Coordinator driven to support HACES organizations with strengths in hiring, recruitment and placement. Experienced in planning operations to meet changing seasonal demands and account for natural turnover. Prepared to leverage experience and strengths to take on dynamic position with long-term potential.
Results-driven Parent Mentors with solid background in recruiting, training and coordinating volunteers. Accomplished in directing volunteer-staffed programs and introducing strategies to improve program functions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Coordinator of Volunteers
HACES
08.2023 - Current
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Coordinated and implemented special events for volunteer service appreciation.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Monitored volunteer performance to enforce compliance with established policies and regulations.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
Parent Mentor Program Volunteer
HACES
09.2022 - 05.2023
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Introduced students to concepts in algebra and reading to encourage recall of educational content.
- Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
Lunch/Recess Monitor
North Elementary School
01.2022 - 05.2023
- Inspected sample workpieces to verify conformance with specifications using instruments such as gauges, micrometers and dial indicators.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Parent Mentor Volunteer
HACES
11.2021 - 05.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Introduced students to concepts in algebra and reading to encourage recall of educational content.
- Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
Cafeteria/Food Server
Waukegan High School
09.2021 - 10.2021
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Documented orders accurately to track sales and properly bill guests.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Hostess
MLG Restaurant
02.2019 - 09.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Housekeeper
Hawthorn Mall
02.2017 - 02.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Warehouse Lineworker
MVP Temp Agency
05.2013 - 08.2015
- Observed safety procedures and practices to prevent injury.
- Located materials and supplies by pulling and verifying items on production orders.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Sorted materials for scanning to meet production goals.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Checked product levels and recommended new purchases.
- Pre-assembled containers to be easily selected by packing associates.
Cafeteria/Fast Food Server
Cajun Grill Restaurant Mall
06.2013 - 11.2013
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Trained newly hired employees on routine tasks and customer service.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Backed up servers by setting up trays and completing some food deliveries.
Restaurant Busser
Deer Path Inn
04.2006 - 02.2007
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
- Reset and cleaned tables quickly to prepare for new customers.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Education
High School Diploma -
Waukegan HIgh School
Waukegan, IL06.2005
Skills
- Work Scheduling
- Recruitment Planning
- Networking
- Volunteer Scheduling
Certification
Financial Foundation Educational Program.
Parent Mentor Program for The Hispanic American Community Eduction Services.
FRCD- Parent Advocacy Leadership Training Program.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Coordinator of Volunteers
HACES
08.2023 - Current
Parent Mentor Program Volunteer
HACES
09.2022 - 05.2023
Lunch/Recess Monitor
North Elementary School
01.2022 - 05.2023
Parent Mentor Volunteer
HACES
11.2021 - 05.2022
Cafeteria/Food Server
Waukegan High School
09.2021 - 10.2021
Hostess
MLG Restaurant
02.2019 - 09.2019
Housekeeper
Hawthorn Mall
02.2017 - 02.2017
Cafeteria/Fast Food Server
Cajun Grill Restaurant Mall
06.2013 - 11.2013
Warehouse Lineworker
MVP Temp Agency
05.2013 - 08.2015
Restaurant Busser
Deer Path Inn
04.2006 - 02.2007
High School Diploma -
Waukegan HIgh School
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