Irma D Price
Abingdon,VA
Summary
Experienced with utility billing systems and customer account management. Utilizes strong data entry skills and attention to detail to ensure accuracy. Track record of effective communication and problem-solving for timely issue resolution.
Overview
15
15
years of professional experience
Work History
Utility Billing Clerk
Town Of Abingdon
06.2021 - Current
- Set up/finalized utility accounts and maintain accurate records.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Maintained detailed records of customer payments and billing adjustments.
- Processed high volume sewer utility abatement requests and adjustments.
- Developed monthly spread sheet for end of year utility auditing.
- During periods of short-staffing I took the initiative to continue processing personal property and real estate abatements along with my regular job duties through June 2024.
Treasury Clerk
Town of Abingdon
01.2015 - 06.2021
- Answered inbound calls concerning utility, personal property, real estate tax and invoice payments.
- Balanced cash drawer daily.
- Train and mentor new hires.
- Process daily bank deposit.
- Processed all personal property and real estate tax abatements.
- Ensured customers satisfaction with patience and positive attitude.
Bank Teller
Highlands Union Bank
06.2011 - 12.2014
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
High School Diploma -
Theodore Roosevelt High School
Fresno, CASkills
Strong customer service skills
Detail-oriented approach
Analytical problem solving
Dedicated work ethic
Strong verbal and written communication
Consistent punctuality
Languages
English
Spanish
Timeline
Utility Billing Clerk
Town Of Abingdon
06.2021 - Current
Treasury Clerk
Town of Abingdon
01.2015 - 06.2021
Bank Teller
Highlands Union Bank
06.2011 - 12.2014
High School Diploma -
Theodore Roosevelt High School
Technical skills
Microsoft Word
Excel