Irma Gabriela Lara
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. With 16+ years of Medical Office Specialist experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with managing, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dr. Charles Pittle Dpm
El Paso, TX
10.2011 - Current
- Supervising employees during day-to-day tasks
- Conducting training to new and existing staff
- Customer service and patient satisfaction and the support in escalated situations
- Organizing and maintaining medical records.
- Prior Authorizations, Referrals and appeals
- Obtain copays and deductibles from patients
- Insurance Verification and benefits
- Managing Medical Assistants work flow
- Ensure clinical documentation
- Patient Intake and Assessment
- Surgical coordinator
- Ensuring some of the corporate processes and procedures comply with state law regulations
- Podiatric x-ray certification
- Billing and Coding
- Marketing
- Sales
Medical Office Specialist
Pittle Podiatry
El Paso, TX
06.2008 - 08.2011
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork and copays.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Processed appeals in a timely manner as per policy guidelines.
- Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.
- Ensured timely submission of all claims so that maximum reimbursement is received.
Education
Associate of Science - Medical Office Specialist
Career Centers of Texas- El Paso
El Paso, TX06-2008
Skills
- Team Leadership and Motivation
- Customer Relations
- Organization Skills
- Effective Multitasking
- EMR Software
- Electronic Health Records Management
- Medical terminology knowledge
- Medical terminology in Spanish
- Patient-focused care
- HIPAA Compliance
- Fluent in Spanish
- Marketing knowledge
- Staff Training and Development
- Employee Scheduling
- Podiatric X Ray certified
- Sales Strategies
- Sales Growth
- Data Entry
- Clinical Documentation
- Microsoft Office expertise
- Insurance Verification
- Billing and Coding
- Inventory Tracking
References
References available upon request.
Timeline
Assistant Manager
Dr. Charles Pittle Dpm
10.2011 - Current
Medical Office Specialist
Pittle Podiatry
06.2008 - 08.2011
Associate of Science - Medical Office Specialist
Career Centers of Texas- El Paso
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