Irma Jessica Gonzalez
Victoria
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
12
12
years of professional experience
Work History
Bank Teller
Wells Fargo
Port Lavaca
10.2021 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing solutions to enhance overall banking experience.
- Maintained knowledge of bank products and services to effectively promote offerings to customers.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Conducted routine audits of cash drawers to ensure compliance with internal policies and regulations.
- Resolved customer complaints promptly, showcasing strong problem-solving and communication skills.
- Utilized banking software systems for transaction processing and account maintenance tasks efficiently.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Turned in excess cash to maintain drawer security.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Bank Teller
Wells Fargo
Edna, TX
10.2013 - 04.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on online banking and mobile banking applications.
Education
GED
Teresa Gonzalez De Fanning
Lima, Peru12-1994
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Cash handling expertise
- Data entry efficiency
- Customer needs assessment
- Balance transfers
- Fraud detection
- Signature verification
- Problem-solving
- Team collaboration
- Phone etiquette
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bank Teller
Wells Fargo
10.2021 - Current
Bank Teller
Wells Fargo
10.2013 - 04.2020
GED
Teresa Gonzalez De Fanning