Irma Murray Grieve
San Rafael,Ca
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Team Leader, CAD Manager
01.2001
- Of the CAD Process Improvement Team that evaluated, chose and ultimately picked Oakland Police Department’s CAD system
- As, for Police, I worked closely with the Fire Department's CAD manager and the manager of the mobile component to IPSS
- At the time of my retirement, I was CAD Manager for Police and Day Watch Crew Supervisor
- I created and coordinated the Tactical Operations Support Team (TOST) which is a team of tactical dispatchers that respond to all tactical call outs and major incident responses
- As coordinator and Team Leader, I planned and conducted all team training as well as assisted the Special Operations Division Commander with Operations Plans for major incident responses
- I wrote all TOST after-action reports and was responsible for equipment purchasing and upkeep
- I also handled administrative duties for the Special Operations Section such as pager programming and replacement for the Tactical Operations Team.
Communications Center Supervisor
Federal Reserve Bank of San Francisco Police
San Francisco, California
10.2008 - 03.2018
- I supervised the Communications Section of Police Services
- I coordinated a project that civilianized dispatching for San Francisco and provides centralized dispatching and remote monitoring for the other four branches in The 12th District of the Federal Reserve System
- I was responsible for direct supervision of the San Francisco police technicians
- Some of the projects I am worked on were the implementation of PIVi cards, standardized training for all District police technicians, formalization of police technician standardized operating procedures and the SAFR vendor program.
Police Communications Supervisor
Oakland, Department
Oakland, California
06.1998 - 09.2008
- As one of four Police Communications Supervisors, I have worked as a crew supervisor, CAD Manager and Coordinator of the Tactical Operations Support Team
- As a crew supervisor, I was responsible for overseeing the operations of the Complaint and Dispatch Units
- I scheduled dispatchers, oversaw the processing and dispatching of calls for service, wrote evaluations, updated policies and procedures, supervised officers of the Report Writing Unit, handled citizen complaints and inquiries and fielded requests from the Patrol Watch Commander
- In addition I handled pay roll processing for the Communications Division and processing of audio recordings and CAD reports for citizens and other department members
- I had been working full time on the implementation and management of the Department's Integrated Public Safety System (IPSS) since
Police Communications Dispatcher
Oakland Police Department
Oakland, California
05.1991 - 06.1998
- I worked as a call taker in the Complaint Unit handling all emergency and non-emergency calls for service
- I worked as a dispatcher in the Dispatch Unit as both a Service Operator and a main channel Dispatcher
- I was also a Communications Training Officer for six years.
Police Dispatcher
San Rafael Police Department
San Rafael, California
11.1980 - 04.1991
- I dispatched police units and handled 911 and emergency telephone calls
- I handled matron duty when necessary
- I was on the Department's users group that created the Department's first computer aided dispatch (CAD) system
- When assigned to the Dayshift, I handled the scheduling of all dispatchers, including vacation time and overtime assignments
- I was a training officer for ten (10) years and was rewriting the Division training program when I left to go to another department.
Police Reserve Officer
San
San Rafael, California
01.1981 - 05.1984
- I was a police reserve officer who worked a two-person car on the Swing Shift or Third Watch
- I worked traffic control for major events and emergency situations as well as providing back-up to patrol units
- I handled calls for service from citizens and wrote police reports and gathered evidence as needed.
Police Records Clerk
San
San Rafael, California
08.1980 - 11.1980
- I worked as a Records Clerk handling the front counter, non-emergency telephones and processing of police reports
- This was an interim assignment that I took until a position in Dispatch became available.
Police Dispatcher
Department
Novato, California
08.1979 - 08.1980
- I dispatched police units and handled all emergency telephone calls coming into the Police Department
- I handled matron duty when needed.
Parking Enforcement Attendant
Department
Novato, California
12.1977 - 08.1979
- I was the City of Novato's first Parking Enforcement Attendant (PEA)
- I checked timed zones and cited parking violators throughout the city
- I also marked and towed abandoned vehicles
- During this time period, I volunteered to be trained as a Records Clerk to cover vacant shifts in addition to my PEA duties.
Education
Master of Arts - Organizational Leadership
Gonzaga University
Spokane, WA05.2013
Master of Science - Emergency Services Administration
California State University - Long Beach
Long Beach, CA05.2006
Bachelor of Arts Degree - Political Science
Loyola University of Chicago
06.1977
English and Political Science
Sonoma State University
Rohnert Park, CASkills
- Operational Efficiency
- Scheduling and Coordinating
- Confidential Records Management
- Equipment Preparation
- Clerical Support
- Customer Needs Assessment
- Administrative Support
Certification
POST Basic Dispatch Certificate
POST Basic Tactical Dispatch Certificate
POST Advanced Tactical Dispatch Certificate
POST Communications Trainer Certificate
POST Supervisory Course Certificate
POST Instructor Development Course
Affiliations
Member of National Tactical Officers Association Vice President, National Incident Dispatch Association Member of the California Tactical Dispatchers Association Member of Association of Police Communications Officers Member of the National Emergency Number Association
Additional Information
- AWARDS , Tactical Operations Team Pin, Oakland Police Department, 2003 Team Leader Award, TOST, Oakland Police Department, 2004 Unit Citation Pin, TOST, Oakland Police Department, 2004 Good Conduct Pin, Oakland Police Department, 2006 and 2007 Graduated With Honors, California State University, Long Beach, 2006
Gap in Work History
I retired in 2018 to care for my invalid ex-husband. He recently passed away so I am interested in getting back into the workforce. I appreciate any consideration for employment.
Timeline
Communications Center Supervisor
Federal Reserve Bank of San Francisco Police
10.2008 - 03.2018
Team Leader, CAD Manager
01.2001
Police Communications Supervisor
Oakland, Department
06.1998 - 09.2008
Police Communications Dispatcher
Oakland Police Department
05.1991 - 06.1998
Police Reserve Officer
San
01.1981 - 05.1984
Police Dispatcher
San Rafael Police Department
11.1980 - 04.1991
Police Records Clerk
San
08.1980 - 11.1980
Police Dispatcher
Department
08.1979 - 08.1980
Parking Enforcement Attendant
Department
12.1977 - 08.1979
Master of Arts - Organizational Leadership
Gonzaga University
Master of Science - Emergency Services Administration
California State University - Long Beach
Bachelor of Arts Degree - Political Science
Loyola University of Chicago
English and Political Science
Sonoma State University
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