Irma Pamela Soza
Houston,TX
Summary
Dynamic Employee Assistance Manager at Swiss Chalet Bakery, adept at enhancing employee satisfaction through tailored support solutions and effective communication. Leveraged multicultural competence and technology proficiency to streamline assistance services, fostering strong relationships with external providers and delivering impactful training sessions that empowered staff development.
Personable and empathetic, bringing deep understanding of employee well-being and organizational dynamics. Adept in conflict resolution and familiar with workplace counseling techniques, coupled with strong communication and problem-solving skills. Committed to fostering supportive work environment that enhances employee satisfaction and productivity.
Overview
1
1
year of professional experience
Work History
Employee Assistance Manager
Swiss Chalet Bakery
10.2023 - 01.2025
- Managed caseloads for optimal efficiency, ensuring timely and accurate delivery of assistance services.
- Developed strong relationships with external providers, enabling seamless access to additional resources for employees.
- Coordinated training sessions on various topics, equipping staff with essential tools for personal growth and development.
- Improved overall employee satisfaction by addressing workplace concerns and providing tailored support solutions.
Education
High School Diploma -
Sunrise High School
Honduras06-2018
Skills
- Mental health support
- Employee relations
- Multicultural competence
- Technology proficiency
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
Timeline
Employee Assistance Manager
Swiss Chalet Bakery
10.2023 - 01.2025
High School Diploma -
Sunrise High School
Similar Profiles
Chante JohnsonChante Johnson
Cashier at Swiss Chalet BakeryCashier at Swiss Chalet Bakery
Lucas PrinziLucas Prinzi
Restaurant Take-Out Associate at Swiss ChaletRestaurant Take-Out Associate at Swiss Chalet
Brian BellBrian Bell
Guest Service Manager at Harveys, Swiss ChaletGuest Service Manager at Harveys, Swiss Chalet
Delinege KingDelinege King
SMB Major Account Executive at T-MobileSMB Major Account Executive at T-Mobile
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America