Veronica Long
Summary
Dedicated to bridging gaps between community and essential agencies for under-resourced families. Providing 10+ years of bilingual trauma informed advocacy for diverse populations to build equitable solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Manager
Rocky Mountain Human Services
10.2024 - Current
- Managing client cases for the Children's HCBS and CLLI Medicaid waivers.
- Monitoring client progress and tracking Medicaid eligibility to provide crisis interventions and support.
- Developing individualized care and service plans and documenting progress.
- Meeting with clients virtually or in person (as requested) for annual or monthly client service reviews.
- Learning systems of communication with physicians, social workers, activity therapists, nutritionists, and other program stakeholders to provide useful benefits to clients.
- Learning about valuable community based and clinical resources to share referrals with clients or team members.
- Ensuring certifications are submitted to the county to prevent eligibility breaks.
- Responding to the complex needs of members and represent RMHS in team meetings to determine services and supports needed to meet the members needs.
- Completing all necessary paperwork and data entry according to rules and regulations to properly implement a rights modification for the member's needs.
- Monitoring and respond to incident reports and critical incident reports.
- Participating in training and staff development activities as assigned, including team meetings.
- Database use: CCM, CaseLogic, Telligen, Nitro e-sign, Microsoft Teams.
Bilingual Case Manager
SafeCare/Family Tree
10.2018 - 06.2024
- Facilitated the achievement of family goals through case management, action planning, resource navigation and financial coaching resulting in 100% of enrolled families completing at least one goal.
- Gathered and assessed family data using Colorado Community Response intake tools to identify family strengths, needs and areas of interests; enrolling a total of 25 families on average per year.
- Applied Motivational Interviewing (MI) techniques for crisis intervention to drive client-led discussions ensuing 80% of enrolled families completing at least 1 financial goal resulting in increased family stability, increased confidence to access community resources and goal setting assurance.
- Ensured fiscal responsibility by applying decision-making within the limits of the annual flex fund budgets ranging from $3,000-$15,000 to meet client's immediate needs like rent, utility, food, and other household expenses to support financial crisis intervention.
- Led case management services for housing program assistance grant, by providing intensive intervention services like assuring housing units met minimum habitability standards, advocated for tenant housing through consistent communication with landlords and proprietors and budgeted grant funds for rent and utility needs.
- Assisted clients with completing housing, benefit and other applications as needed for client support as well as provided interpretation and/or translating documents.
- Established and maintained community partnerships and participated in community outreach events; strengthening resource expertise to support client and staff.
- Facilitated meaningful dialogue around economics to support financial coaching and empowered clients with budgeting strategies and financial health awareness resulting in a 73-93% annual average of enrolled clients completing program financial activities.
- Prioritized delivery of services in a timely manner and used data driven insights to inform decision-making and optimize intervention efforts.
- Maintained open channels of communication with Program Director and worked in conjunction with team members to foster effective collaboration to support client individualized needs.
- Regularly attended trainings around MI, Crisis Intervention, Guidance on Substance Abuse, Child Neglect/Abuse, Child Development, Homelessness/Housing, Domestic Violence, Immigrant/Refugee Rights, De-escalation, Financial Health.
- Participated in quarterly statewide program committees through SafeCare and Family Tree that created spaces for learning, critical thinking, and meaningful dialogue around the principles of diversity, equity and inclusion.
- Maintained and fulfilled essential documentation and reporting obligations.
- Provided state-wide support and mentorship to new case managers over the past 5 years; providing shadowing, resource collaboration, group coaching and strategic planning.
- Led and collaborated with SafeCare team members to elevate the importance of self-care and mental health by presenting information, creating email newsletters, and sharing resources to encourage healthy strategies for self and clients.
- Built and maintained client relationships by providing flexible work hours, home visit meetings and virtual meetings by expertly using autonomous, remote, and collaborative skills.
ESL Tutor
Jeffco Public Schools
08.2013 - 10.2018
- Tutored K-6th grade English language learners with various levels of proficiency, including non-proficient learners in reading, writing, speaking and listening.
- Supported student goals with classroom teachers and collaborated with school staff and parents to support student unique standards and needs.
Bilingual Parent/School Liaison
Migrant Education Program at Jeffco Public Schools
08.2003 - 06.2013
- Recruited families for program enrollment and supported at-risk, underserved migrant students and families.
- Provided translation and interpreter services for families and schools.
- Planned and coordinated community outreach events at schools, churches, businesses, and health clinics.
Education
Bachelor of Science - Business Administration with emphasis in Marketing
University of Colorado at Denver
Denver, CO05-1999
Skills
- Self Starting
- Critical Thinking
- Coaching
- Goal Setting
- Collaborating
- Researching
- Networking
- Budgeting
- Advocate
- Emotional Intelligence
- Mediate
Certification
Adult First Aid | CPR AED All Ages HSI June 2024
https://otis.osmanager4.com/#/validation?first=VERONICA&last=LONG&code=C286637B7
Languages
Spanish (fluent)
Timeline
Case Manager
Rocky Mountain Human Services
10.2024 - Current
Bilingual Case Manager
SafeCare/Family Tree
10.2018 - 06.2024
ESL Tutor
Jeffco Public Schools
08.2013 - 10.2018
Bilingual Parent/School Liaison
Migrant Education Program at Jeffco Public Schools
08.2003 - 06.2013
Adult First Aid | CPR AED All Ages HSI June 2024
https://otis.osmanager4.com/#/validation?first=VERONICA&last=LONG&code=C286637B7
Bachelor of Science - Business Administration with emphasis in Marketing
University of Colorado at Denver
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