Ronil Alejandro Bonnet

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong communication and organizational skills through working on group projects.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Delivered services to customer locations within specific timeframes.
• Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
• Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
• Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

Lead multiple waterfall projects and delivered customer service satisfaction by managing an internal staff and external teams. Determined and recommended improvements and substitutions to positively impact current and future projects. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Manage assigned customers and proactively meet with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations. Complied with banking policies and procedures by encouraging positive and effective work environment among employees.

• Managed team of 10 employees
• Balanced teller drawers and ATM cash.
• Evaluated client financial positions and identified most appropriate banking products.
• Processed customer transactions promptly, minimizing wait times.

Delivered high-level of customer service transaction by identifying customers' needs and providing insightful solutions based on the policies, products and banking services. Pursued new sales prospects within existing or untapped markets. Gathered market intelligence to generate leads, and develop proposals/campaigns to garner new business, ensuring a consistent flow of new revenues to the company. Used knowledge of markets, industries, and clients to determine demand, future trends and potential projects. Recognized and prevented fraudulent activities and suspicious transactions by mentoring established and newly hired staff members on bank procedures and customer service standards.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Handled average of 85 accounting transactions per day .
• Counted, verified and handled bank deposits and armored car transactions.

Completed research, compiled data, updated spreadsheets, and produced timely reports to effectively delivered information to senior management for the development of projects. Learned about customer's financial needs, established trust, and optimized sales opportunities through following up on complaints and providing solutions to enhance customer satisfaction. Delivered clerical support by handling range of routine and special requirements.

• Analyzed problems and worked with teams to develop solutions.
• Facilitated successful completion of 15 projects from concept to launch.
• Assisted in developing integrated marketing strategies for small businesses.