Irona Jacques
Boynton Beach,FL
Summary
Dynamic Patient Service Specialist with proven expertise in HIPAA compliance and healthcare systems knowledge from Florida Cancer Specialists. Excelled in enhancing patient satisfaction and loyalty through exceptional customer service and efficient scheduling. Skilled in EMR updating and fostering team collaboration, significantly improving clinic operations and patient experience. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Florida Cancer Specialists
Lake Worth, FL
12.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Cashier Team Lead
Walmart
West Palm Beach, Florida
05.2016 - 06.2023
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Resolved customer complaints professionally, maintaining positive brand image and fostering customer retention.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Lifted up to 20 pounds at once and used forklift to move heavier loads
Education
Associate of Arts - Criminal Justice
Palm Beach State College
Lake Worth, FL 08.2024 - Current
Skills
Patient confidentiality
Healthcare Systems Knowledge
Appointment Scheduling
Problem-Solving
Team Collaboration
Multitasking and Organization
Team Leadership
Training Coordination
HIPAA Compliance
Medical Terminology
EMR
Time Management
Resolving Problems
Gathering Information from Patients
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
creole
Full Professional
English
Full Professional
Timeline
Associate of Arts - Criminal Justice
Palm Beach State College
08.2024 - Current
Patient Service Specialist
Florida Cancer Specialists
12.2022 - Current
Cashier Team Lead
Walmart
05.2016 - 06.2023
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