Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ironesha Billingsley

Houston,TX

Summary

Customer Service with 6+ years’ experience assisting customers, problem solving, answering phone inquiries, and following up with the status of orders.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

H-E-B
Sugar Land, TX
01.2020 - Current
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Operated cash registers to accept payments from customers.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Answered telephones to respond to questions or requests.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Delivery Driver

United Postal Service
Sugar Land, TX
02.2016 - 11.2020
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Processed shipment documents neatly and efficiently for each load.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Received daily delivery instructions and route assignments from dispatch.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Shift Leader

Walgreens
Fresno, TX
10.2012 - 01.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Assisted in training new employees on shift operations.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Education

Associate of Science -

Houston Community College
Houston, TX

High School Diploma -

James Madison High School
Houston, TX

Skills

  • Assisting with New-Employee Training
  • Customer-Service
  • Assisting with Conflict Resolution
  • Team Building & Leadership
  • Proficient with phone and computer Operations
  • Assisting High-End Clientele

Timeline

Pharmacy Technician

H-E-B
01.2020 - Current

Delivery Driver

United Postal Service
02.2016 - 11.2020

Shift Leader

Walgreens
10.2012 - 01.2016

Associate of Science -

Houston Community College

High School Diploma -

James Madison High School

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Ironesha Billingsley