Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ironesha Holman

Beaumont

Summary

Dynamic Operations Manager with proven expertise at Landmanor in enhancing productivity and optimizing workflows. Skilled in problem-solving and team leadership, I successfully maintained compliance and improved operational efficiency. Adept at inventory management and customer service, I fostered a collaborative environment that drove team success and ensured seamless operations.

Overview

8
8
years of professional experience

Work History

Operations Manager

Landmanor
01.2022 - Current
  • Assisted in daily operations, ensuring adherence to safety protocols and procedures.
  • Supported inventory management by tracking stock levels and reporting discrepancies.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Monitored equipment performance, identifying maintenance needs to prevent downtime.
  • Maintained accurate records of operational activities for compliance purposes.
  • Engaged in problem-solving discussions to address operational challenges effectively.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Aide Assistant

BISD
01.2019 - 11.2021
  • Assisted in daily classroom activities, ensuring smooth operations and support for educators.
  • Adapted quickly to diverse student needs, providing personalized assistance and fostering a positive learning environment.
  • Collaborated with teaching staff to implement lesson plans and educational strategies effectively.
  • Monitored student progress and behavior, reporting observations to enhance instructional methods.
  • Organized classroom materials and resources, improving overall efficiency during lessons.
  • Developed strong relationships with students, promoting trust and encouraging active participation in class activities.
  • Supported special education initiatives by implementing tailored strategies for individual student needs.

Receptionist

Baptist Memorial Hospital
05.2017 - 10.2019
  • Managed patient check-in process, ensuring accurate data entry and verification.
  • Facilitated effective communication between departments to enhance patient flow.
  • Organized appointment schedules, optimizing daily operations for efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained confidentiality of sensitive information in compliance with HIPAA regulations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

Central High School
88 Jaguar Dr
06.2011

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Management
  • Phlebotomy training
  • Schedule management

Timeline

Operations Manager

Landmanor
01.2022 - Current

Aide Assistant

BISD
01.2019 - 11.2021

Receptionist

Baptist Memorial Hospital
05.2017 - 10.2019

High School Diploma -

Central High School

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