Roshan Jacob
Grand Prairie,TX
Summary
Developed problem-solving and analytical skills in collaborative, fast-paced environment. Experienced in system optimization and data management, with focus on improving efficiency and accuracy. Seeking to transition into new field where these skills can drive impactful results and innovation.
Personable and motivated individual with passion for networking and technology. Knowledge of network protocols and troubleshooting techniques, combined with skills in configuring and managing network hardware. Committed to optimizing network performance and ensuring seamless connectivity.
Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Returns Associate
Neiman Marcus Corporation
07.2019 - 05.2020
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Increased productivity through streamlined processes and system efficiency.
- Maintained strict adherence to company policies regarding damaged merchandise, ensuring proper disposal or repackaging as needed.
- Managed returns shipment process, including packaging materials and coordinating pick-ups with carriers, ensuring timely delivery to designated locations.
- Contributed to a positive work environment through effective communication with coworkers and supervisors, fostering teamwork within the department.
- Prevented loss from fraudulent returns by diligently examining merchandise and verifying purchase records before approving transactions.
Scanner
Inmar Intelligence
07.2020 - 02.2022
- Gathered, sorted and scanned products to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
- Maintained high accuracy levels with thorough quality checks on scanned products.
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
- Coordinated with other departments to ensure efficient transfer of scanned documents for further processing or archiving purposes.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
- Optimized scanning procedures to accommodate large volumes of documents, maintaining high-quality standards.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
Customer service representative for Qantas airlines
Hallmark Aviation
03.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Computer Information Systems
National University
La Jolla, CA03-2026
No Degree - Computer Information Systems
Tarrant County College
Fort Worth, TX03-2023
High School Diploma -
Trinity High School
Euless, TX06-2019
Skills
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Strong knowledge of Mac, IOS and windows devices
- Have basic technical and troubleshooting knowledge of MAC and Windows devices
- I have strong knowledge of Microsoft Office
- I have Customer service Experience
- Shipping and receiving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Honors list by completing Spring 2021 semester from TCC with accuracy and efficiency.
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Elementary
Timeline
Customer service representative for Qantas airlines
Hallmark Aviation
03.2022 - 02.2023
Scanner
Inmar Intelligence
07.2020 - 02.2022
Returns Associate
Neiman Marcus Corporation
07.2019 - 05.2020
Bachelor of Science - Computer Information Systems
National University
No Degree - Computer Information Systems
Tarrant County College
High School Diploma -
Trinity High School
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