Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irshad Mohammad

Chicago,IL

Summary

Results-driven DevOps Engineer with 2 years of experience in deploying, managing, and operating scalable, highly available, and fault-tolerant systems on cloud platforms like AWS and Azure. Expertise in configuration management tools such as Terraform and Ansible, with a proven track record of implementing CI/CD pipelines, enhancing workflows, and resolving complex infrastructure and deployment issues. Adept at collaborating with cross-functional teams to deliver robust and efficient cloud-based solutions.

Overview

4
4
years of professional experience

Work History

.

Sitel
Hyderabad, Telangana
03.2020 - 07.2024
  • Technical Skills
    Cloud Platforms: AWS, Azure, Google Cloud Platform
    Automation Tools: Terraform, Ansible
    DevOps Tools: Jenkins, Docker, Kubernetes, Git
    Monitoring and Logging: Prometheus, Grafana, ELK Stack
    Scripting: Python, Bash
    Configuration Management: Terraform, Ansible
    CI/CD: GitHub Actions, Azure DevOps, Jenkins
    Other Skills: Troubleshooting, Infrastructure-as-Code (IaC), Documentation
  • Professional Experience :
    Designed and implemented highly available and fault-tolerant cloud infrastructure using AWS and Azure.
    Automated provisioning and configuration management with Terraform and Ansible, reducing deployment times by 30%.
    Developed and maintained CI/CD pipelines using Jenkins and GitHub Actions, streamlining release processes.
    Built and deployed containerized applications using Docker and Kubernetes, ensuring scalability and reliability.
    Collaborated with developers to improve workflows and resolve build and deployment issues in real-time.
    Implemented monitoring and logging solutions (Prometheus, Grafana, ELK Stack) to enhance system observability and uptime.
    Documented processes, tools, and infrastructure for effective knowledge sharing across teams.
    Key Achievements:

    Resolved a critical production issue involving application performance degradation by identifying bottlenecks and optimizing resource allocation in AWS.
    Migrated legacy applications to a containerized infrastructure, resulting in a 25% improvement in system performance.
    Workforce Management Specialist
    [Sitel] – [Hyderabad] | [03/2020] – [04/2021]

    Managed scheduling, capacity planning, and real-time workforce adjustments to optimize operations.
    Collaborated with cross-functional teams to improve operational efficiency and meet service-level agreements.

    Certifications :
    AWS Certified Solutions Architect – Associate
    Microsoft Certified: Azure Administrator Associate
    Certified Kubernetes Administrator (CKA)
    Projects
  • Cloud Cost Optimization
    Identified and resolved inefficiencies in cloud resource usage, saving $10,000 annually in operational costs.

    Professional Experience :
    DevOps Engineer
    [Sitel] – [Hyderabad] | [04/2021] – [07/2024]

    Designed and implemented highly available and fault-tolerant cloud infrastructure on AWS and Azure using services like EC2, S3, Lambda, and Azure App Services.
    Automated provisioning and configuration management using Terraform and Ansible, enabling consistent deployments across environments.
    Developed and maintained CI/CD pipelines using Jenkins, GitHub Actions, and Azure DevOps, streamlining the build, test, and deployment processes.
    Built and deployed containerized applications with Docker and orchestrated them using Kubernetes, ensuring seamless scalability and reliability.
    Real-Time Troubleshooting Use Cases:

    Load Balancer Misconfiguration: Identified and corrected misconfigured health checks on AWS Elastic Load Balancer that caused intermittent 502 errors, restoring service availability within 30 minutes.

    Kubernetes Pod Crash: Diagnosed failing Kubernetes pods by analyzing container logs and events using kubectl and Prometheus metrics, resolving a memory leak by adjusting Java heap size parameters in container configurations.

    Pipeline Failures: Debugged deployment pipeline issues in Jenkins caused by incompatible dependency versions, leveraging Artifactory to manage dependency conflicts and restore pipeline functionality.

    Database Performance Bottleneck: Resolved high latency in application APIs by identifying slow queries using AWS CloudWatch Insights and optimizing database indexing on Amazon RDS.

    Monitoring and Alerts: Implemented proactive monitoring using Prometheus and Grafana to track system health. Diagnosed and mitigated an unexpected spike in CPU usage in EC2 instances during a traffic surge by scaling up the auto-scaling group in real time.

    Cloud Resource Cost Optimization: Addressed unexpected overage charges by analyzing AWS Cost Explorer and optimizing idle EC2 instances and storage tiers, reducing monthly costs by 20%.

    Collaborated closely with developers to streamline the release process by integrating automated rollback mechanisms and enhancing test coverage in CI/CD pipelines.

    Documented troubleshooting workflows, deployment processes, and cloud infrastructure designs to support onboarding and cross-team collaboration.

    Key Achievements:

    Successfully managed and resolved a critical outage caused by a certificate expiration in an Nginx reverse proxy. Automated renewal using Certbot and introduced monitoring for future expiration alerts.
    Migrated a monolithic application to a microservices architecture using Docker and EKS (Elastic Kubernetes Service), leading to a 30% improvement in deployment frequency.
    Implemented a hybrid logging solution using ELK Stack (Elasticsearch, Logstash, Kibana) and AWS CloudWatch, significantly reducing incident resolution time by 40%.

Education

Master of Science - Information Science

Trine University
Angola, IN

Skills

  • Monitoring tools
  • Continuous integration
  • Application deployment
  • Systems design support
  • Technical solutions
  • Network performance
  • Version Control Systems: Git, Github
  • Source and Version Control: Git, Github
  • Multitasking Abilities
  • GitHub collaboration

Timeline

.

Sitel
03.2020 - 07.2024

Master of Science - Information Science

Trine University

Similar Profiles

CREATE PROFILE
Irshad Mohammad