Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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IRVIN ARMENDARIZ

El Paso

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Charles Schwab/Teleperformance
02.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.

Bank of America Customer Service Representative

Alorica
01.2022 - 08.2022
  • Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
  • Answer calls by utilizing the companies call management systems and other software's
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Improved customer satisfaction by quickly addressing inquiries and resolving issues.
  • Perform data entry and other necessary duties as assigned by management
  • Bank of America
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Seasonal Cashier/Customer Representative

JCPenney
10.2021 - 01.2022
  • Operate a Cash register to process cash and credit card transactions
  • Answering customers' questions, processing customer returns, and assisting cashier in preparing invoices and receiving payments during rush hours
  • Providing support to the store manager and sales team for the maintenance and upkeep of the store as well as boosting sales
  • Listen attentively to callers needs to ensure positive customer experience
  • Improved checkout speed by accurately scanning items.

Education

Bachelor of Arts - Finance

The University of Texas At El Paso
El Paso, TX
05-2026

Associate of Arts - BUSINESS

EL PASO COMMUNITY COLLEGE
El Paso, TX
08-2024

HIGH SCHOOL DIPLOMA -

EASTWOOD HIGH SCHOOL
06.2018

Skills

  • Bilingual
  • Customer Service
  • Time Management
  • Filing
  • Attention to Detail
  • Problem-Solving and Troubleshooting
  • Service and Support
  • Analyzing various records and information
  • Data Entry
  • Multitasking
  • Call center experience
  • Critical thinking

Activities

  • National Junior Honor Society, Eastwood High School, 2014-2018
  • Business Professionals of America, Eastwood High School, 2014-2018

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Charles Schwab/Teleperformance
02.2023 - 01.2024

Bank of America Customer Service Representative

Alorica
01.2022 - 08.2022

Seasonal Cashier/Customer Representative

JCPenney
10.2021 - 01.2022

HIGH SCHOOL DIPLOMA -

EASTWOOD HIGH SCHOOL

Bachelor of Arts - Finance

The University of Texas At El Paso

Associate of Arts - BUSINESS

EL PASO COMMUNITY COLLEGE

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IRVIN ARMENDARIZ