Irvin Ashburn

● Provided top-tier Cli9ent Service.

● Was the main point of contact for banks, clients, closing agents, realtors, and internal team members during the closing process,

● Owned the loan from the final sign-off stage to sending documents to the closing agent.

● Confirmed settlement location, package delivery and mailing addresses.

● Confirmed client’s vesting.

● Answered questions from clients, closing agents/notaries at the closing table and post-closing up to the disbursement of the loan.

• Communicate and promote the culture and mission of the company
• Successfully managed and led a team of up to 14 team members in a fast-paced title insurance production environment.
• Developed and implemented effective strategies for streamlining processes and increasing production efficiency.
• Maintained accurate records of production output and tracked key performance metrics.
• ● Identified, implemented, and drove adoption of best practices within the leadership community.
• Mentored and supported team members on any of their team member responsibilities.
• Drove performance in areas such as quality, production, and client service.
• Prepared and presented reports on status of projects and initiatives.

• Provided top-notch client service
• Obtained title documentation statuses from title vendors.
• Took detailed notes explaining delays, title issues and order statuses.
• Reviewed completed title documents.
• Communicated order statuses, answered questions, and adjusted preferences for clients.
• Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.