Summary
Overview
Work History
Education
Skills
Timeline
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Irvin Banda

Edinburg,TX

Summary

To leverage my diverse skill set and proven track record of customer satisfaction to excel in a dynamic business environment, contributing to organizational growth and success. Highly organized Business Development Assistant with 10 years preparing and analyzing sales and marketing reports to determine opportunities for growth. Multi-tasks and stays on track to meet deadlines for multiple projects while prospecting for new growth opportunities.

Overview

10
10
years of professional experience

Work History

Business Development Associate

Driscoll Health Plan
08.2014 - Current
  • Handle customer inquiries via telephone, providing expert guidance on health insurance benefits, eligibility, and claims, fostering positive client relationships
  • Analyze and troubleshoot issues, ensuring accurate information dissemination and effective problem resolution
  • Proactively communicate pertinent updates and messages to providers, enhancing organizational transparency and efficiency
  • Cultivate strong professional rapport with physician office staff, facilitating seamless collaboration and service delivery
  • Demonstrate exceptional multitasking abilities and meticulous attention to detail, ensuring prompt resolution of member and provider concerns

Sales & Customer Retention Specialist

Spectrum
04.2015 - 08.2023
  • Employ persuasive negotiation techniques to maximize customer retention and drive revenue growth through upselling and cross-selling strategies
  • Manage high-volume inbound and outbound calls, adeptly addressing customer concerns and objections to prevent cancellations
  • Consistently surpass retention targets by leveraging comprehensive knowledge of products, services, and competitor offerings
  • Enhance customer satisfaction and loyalty through proactive engagement and personalized solutions, optimizing the overall user experience
  • Conduct thorough market research to stay abreast of industry trends and competitor pricing strategies, informing strategic decision-making and client interactions

Business Development Manager

IB&G Construction LLC
02.2021 - 08.2022
  • Spearheaded business development initiatives, negotiating contracts and pricing agreements to secure construction projects and drive revenue growth
  • Implemented targeted marketing strategies, including site visits, cold calling, and networking, to expand client base and market presence
  • Oversaw regulatory compliance, including legal registrations, permits, and project documentation, ensuring adherence to industry standards and regulations
  • Managed project timelines and resources, optimizing operational efficiency and client satisfaction throughout the construction lifecycle

Education

Bachelor Of Science - Biology

The University of Texas Rio Grande Valley
12.2021

Skills

  • Bilingual proficiency in English and Spanish
  • Strong interpersonal and communication skills
  • Strategic problem-solving and critical thinking abilities
  • Proven track record of exceeding performance targets
  • Certified in DREAM Zone Advocate Training and Suicide Prevention for College Students
  • Creative, empathetic, and collaborative team player
  • Account Development
  • Competitor Analysis
  • Lead Development
  • Customer Relationship Management
  • Account Management
  • B2B Background

Timeline

Business Development Manager

IB&G Construction LLC
02.2021 - 08.2022

Sales & Customer Retention Specialist

Spectrum
04.2015 - 08.2023

Business Development Associate

Driscoll Health Plan
08.2014 - Current

Bachelor Of Science - Biology

The University of Texas Rio Grande Valley

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Irvin Banda