Irvin Brenes Rodriguez
VIRGINIA BEACH,VA
Summary
Dedicated service professional with strong skills in customer service, order accuracy, and effective communication. Committed to enhancing guest experiences in fast-paced environments. Detail-oriented and adaptable professional with extensive experience in customer service and construction. Skilled in managing multiple tasks efficiently while ensuring safety and satisfaction, ready to contribute to operational success.
Overview
21
21
years of professional experience
Work History
Restaurant Server
Azar Mediterranean Specialties
Virginia Beach, Virginia
03.2022 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Took accurate orders and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Managed multiple tables while ensuring timely food delivery.
- Processed payments efficiently using point-of-sale systems.
- Collaborated with team members to enhance overall guest experience.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Greeted and seated customers promptly, courteously, and professionally.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Provided exceptional service to high volume of daily customers.
Construction Worker
Atlantic Hardscapes
Virginia Beach, Virginia
09.2021 - 01.2025
- Installed various hardscape features including patios and walkways.
- Collaborated with team members to ensure timely project completion.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Mixed concrete, mortar and other materials to prepare building material.
- Measured distances accurately using tape measures or laser measuring devices.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Notified supervisors of faulty operations and defective materials to improve production.
- Installed formwork for concrete structures according to specifications.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Assisted with diverse construction challenges to help team and customer.
Restaurant Server
El Taco Loco
Virginia Beach, Virginia
09.2011 - 09.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Took accurate orders and communicated them to the kitchen staff.
Account Manager
Selther Mattresses of Costa Rica
San Rafael Arriba de Dessmparados, San Jose, Costa Rica
10.2004 - 07.2011
- Managed client accounts to ensure satisfaction and retention.
- Trained junior staff on account management best practices and tools.
- Managed multiple accounts simultaneously while meeting deadlines.
- Prepared monthly financial statements for each account.
- Onboarded new team members to integrate into organization.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Utilized problem-solving skills when dealing with difficult customers.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Recruited, hired and trained new hires to optimize profitability.
Education
CPI Accounting - Accounting And Finance
COVAO
Cartago, Costa Rica05-2000
High School Diploma -
Colegio De San Luis Gonzaga
Cartago, Costa Rica12-1995
Skills
- Customer service
- Menu knowledge
- Order accuracy
- Point-of-sale operation
- Food safety
- Team collaboration
- Account management
- Project tracking
- Financial reporting
- Performance analysis
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Decision making
- Goal oriented
- Performance evaluations
- Data analytics
- Compliance requirements
- Administrative oversight
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Server
Azar Mediterranean Specialties
03.2022 - Current
Construction Worker
Atlantic Hardscapes
09.2021 - 01.2025
Restaurant Server
El Taco Loco
09.2011 - 09.2021
Account Manager
Selther Mattresses of Costa Rica
10.2004 - 07.2011
CPI Accounting - Accounting And Finance
COVAO
High School Diploma -
Colegio De San Luis Gonzaga