Irvin Chacon
Bernalillo,NM
Summary
Dynamic customer service professional with extensive experience at Bank of America, excelling in problem resolution and customer relations. Proven ability to enhance operational efficiency and improve customer satisfaction through effective communication and critical thinking. Skilled in data entry and technical support, consistently delivering results in fast-paced environments.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Bank of America
07.2021 - Current
- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Maintained comprehensive records of banking activities, ensuring compliance with regulatory standards.
- Supported management in implementing new policies to increase operational efficiency and compliance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Collaborated with IT teams to optimize banking software functionalities for improved user experience.
- Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
- Managed customer inquiries regarding credit card applications and account management.
- Facilitated communication between customers and financial institutions to resolve disputes effectively.
Customer Sales Representative
Lowes Home Improvement
10.2017 - 07.2021
- Processed and filled customer orders efficiently to ensure timely delivery.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
- Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
- Coordinated installation schedules, optimizing resource allocation and minimizing delays.
Customer Service Representative
Alorica
08.2017 - 10.2017
- Educated clients on banking products, fostering informed decision-making and enhancing service satisfaction.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Conducted customer satisfaction surveys to gather feedback, leading to service improvements.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
Technical Support Representative
T-Mobile
07.2015 - 08.2017
- Assisted in training new support representatives, enhancing team knowledge and performance.
- Conducted thorough troubleshooting using remote access tools to diagnose software and hardware problems.
- Expedited issue resolution for clients through effective troubleshooting and problem-solving skills.
- Enhanced customer satisfaction by efficiently resolving complex technical issues.
- Increased first-call resolution rates, implementing thorough diagnostic methods and tools.
- Managed high-volume inbound calls, resolving customer inquiries and complaints efficiently.
Customer Service Representative
Alliance Data
05.2015 - 07.2015
- Managed customer accounts to ensure timely collection of outstanding payments.
- Monitored account statuses and followed up on overdue payments to minimize delinquencies.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Convergys (Formerly Stream)
09.2012 - 05.2015
- Assisted customers with product inquiries and order placements to enhance satisfaction.
- Developed solutions for process inefficiencies, improving response times for customer queries.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Resolved technical issues for customers via phone, email, and chat support.
- Assisted in troubleshooting hardware and software problems efficiently.
- Provided product knowledge to enhance customer understanding and usage.
Dry Cleaner Customer Service Representative
Starbright Cleaners
09.2008 - 08.2012
- Operated industrial laundry equipment for efficient garment cleaning and finishing.
- Inspected garments for stains, damage, and necessary repairs prior to cleaning processes.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Trained new staff on safety protocols and operational best practices in dry cleaning procedures.
- Managed cash register operations, balancing daily sales and maintaining financial accuracy.
- Maintained cleanliness of work areas, ensuring compliance with health and safety standards.
Education
High School Diploma -
Bernalillo High School
Bernalillo, NMNo Degree - Computer Networking
Central New Mexico Community College
Albuquerque, NMSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Technical support
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Bank of America
07.2021 - Current
Customer Sales Representative
Lowes Home Improvement
10.2017 - 07.2021
Customer Service Representative
Alorica
08.2017 - 10.2017
Technical Support Representative
T-Mobile
07.2015 - 08.2017
Customer Service Representative
Alliance Data
05.2015 - 07.2015
Customer Service Representative
Convergys (Formerly Stream)
09.2012 - 05.2015
Dry Cleaner Customer Service Representative
Starbright Cleaners
09.2008 - 08.2012
High School Diploma -
Bernalillo High School
No Degree - Computer Networking
Central New Mexico Community College