Irvin Espinoza
Lake Hopatcong
Summary
Dynamic Parts Manager with extensive experience at Nielsen Nissan/Infiniti, excelling in inventory management and customer service. Proven track record in optimizing stock levels and enhancing vendor relations, resulting in improved operational efficiency. Skilled in utilizing POS systems and fluent in Spanish, fostering strong customer connections and driving sales growth.
A detail-focused professional with extensive experience in parts management. Proven ability to streamline inventory processes and enhance operational efficiency. Known for fostering collaborative team environments and adapting to dynamic work conditions. Expertise in supply chain coordination and vendor relationship management.
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
13
13
years of professional experience
Work History
Parts Manager
Nielsen Nissan/Infiniti
03.2024 - Current
- Assisted in inventory management and organization of parts storage areas.
- Learned safety protocols and operational procedures for handling parts efficiently.
- Supported team in processing incoming and outgoing parts shipments.
- Maintained accurate records of parts usage and replenishment needs.
- Collaborated with colleagues to streamline parts retrieval processes.
- Utilized inventory management software to track stock levels and orders.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
Parts Manager
Route 10 Nissan
09.2022 - 03.2024
- Participated in training sessions to enhance product knowledge and service skills.
- Adapted quickly to new tools and technologies within the parts department.
- Forecasting parts needs and ordering parts to maintain optimal inventory levels
- Monitoring the current parts inventory
- Pricing parts to maintain profitability
- Receiving parts, including placing them into inventory and properly labeling them
- Helping customers find and purchase the correct parts
- Collaborating with service managers to ensure all parts are available for repair jobs
- Overseeing special orders
- Hiring, supervising and training parts department staff members
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
Parts Counter Person
Nissan World of Denville
10.2012 - 09.2022
- Managed parts inventory, ensuring accurate stock levels and timely replenishment.
- Processed customer orders efficiently, providing exceptional service and product knowledge.
- Collaborated with technicians to identify parts requirements for repairs and maintenance.
- Utilized point-of-sale systems to track sales transactions and maintain records.
- Developed strong vendor relationships to source quality parts at competitive prices.
- Checking in and posting of orders into inventory utilizing parts scan technology
- Provides parts support to service department
- Maintain records of time, expenses and materials
- Track ,receive, inventory and distribute all parts in a timely manner so as to meet all customer vehicle delivery expectations
- Perform other duties as assigned by management
Education
High School Diploma -
Dover High School
DoverSkills
- Customer service
- Inventory management
- Ordering parts
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Inventory restocking
- Purchasing strategies
- Customer relations
- POS systems operations
- Fluent in spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Parts Manager
Nielsen Nissan/Infiniti
03.2024 - Current
Parts Manager
Route 10 Nissan
09.2022 - 03.2024
Parts Counter Person
Nissan World of Denville
10.2012 - 09.2022
High School Diploma -
Dover High School