Irvin Hernandez
Santa Paula,CA
Summary
Personable Dining Room Attendant with 3 months of experience in customer-facing roles. Well-versed in food safety and industry best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Overnight In Room Dining
Ojai Valley Inn & Spa
2023.05 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Maintained clean and safe work environment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Served meals to customers according to established guidelines.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Protected guests by following proper food handling procedures.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Sales Associate
Lowe's
2021.09 - 2023.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Operated multiple machines simultaneously to meet production requirements.
General Laborer
Total Labor Force
2015.02 - 2021.09
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Read work orders to determine work assignments and equipment and materials needed.
- Mentored new employees by providing guidance on safety and proper techniques.
Overnight Stocker
Toys R Us
2013.10 - 2015.02
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Ventura Adult And Continuing Education
Ventura, CA07.2014
Skills
- Operations Management
- Guest Relations
- Event Management
- Supply Ordering
- Food Safety
- Equipment Inspection
- Customer Service
- Inventory Control
- Production Reporting
- Critical Thinking
- Verbal and Written Communication
- Inventory Controls
- Food and Beverage Service
- Equipment Maintenance
- Food Safety Understanding
- Shortage Reports
- Work Area Inspection
- Food Delivery Oversight
- Food Plating and Presentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Overnight In Room Dining
Ojai Valley Inn & Spa
2023.05 - Current
Sales Associate
Lowe's
2021.09 - 2023.05
General Laborer
Total Labor Force
2015.02 - 2021.09
Overnight Stocker
Toys R Us
2013.10 - 2015.02
High School Diploma -
Ventura Adult And Continuing Education
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