Irvin Hernandez
Pizza Maker
Tustin,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service and cash handling at Prince Street Pizza. Proven ability to enhance customer satisfaction through effective teamwork and upselling techniques. Skilled in POS systems and maintaining high standards of cleanliness, contributing to a positive dining experience.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Pizza Cook
Prince Street Pizza
08.2024 - Current
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Mastered various cooking techniques for different types of pizza crusts, resulting in more diverse menu offerings.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
Restaurant Busser
Mi Casa Mexican Cuisine
01.2023 - 02.2024
- Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
Table Busser
Javier’s Cantina and Grill
2022 - 2023
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported servers by responding to guest needs and retrieving items.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Maintained knowledge of menu items and daily specials, assisting guests with questions or recommendations as needed.
- Collaborated closely with host/hostess staff regarding seating arrangements, improving overall flow of the dining room during busy periods.
- Greeted customers and provided menus upon arrival to dining room.
Pizza Cook
Pizza 900
2022 - 11.2023
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Promoted an atmosphere of positivity and professionalism through maintaining high personal standards of cleanliness, punctuality, and work ethic.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
- Demonstrated adaptability by quickly learning new recipes and techniques as menu items evolved, ensuring a seamless transition for customers.
Cashier
Pizza 900
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Associate
Target
2018 - 2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
2018
Skills
Customer service
Cash handling
Customer assistance
Payment processing
POS systems
Work ethic and integrity
Team collaboration
Merchandise restocking
Inventory control
Order verification
Upselling techniques
Hospitality and accommodation
Timeline
Pizza Cook - Prince Street Pizza
08.2024 - Current
Restaurant Busser - Mi Casa Mexican Cuisine
01.2023 - 02.2024
Table Busser - Javier’s Cantina and Grill
2022 - 2023
Pizza Cook - Pizza 900
2022 - 11.2023
Cashier - Pizza 900
Sales Associate - Target
2018 - 2019
Tustin High School - High School Diploma ,