Guadalupe Del Rio
La Puente,CA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Starbucks
West Covina
03.2020 - Current
- Progressed from Barista to Shift Lead, showcasing leadership within the team
- Effectively supervised 6-10 baristas concurrently, ensuring smooth operations on the floor
- Proficiently managed cash handling, order processing and inventory control systems
- Prioritized customer and partner experience, cultivating a positive environment for both parties
- Demonstrated quick and efficient problem-solving skills to resolve issues in the most beneficial manner
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Manager
Wingstop
La Puente
10.2019 - 03.2020
- Progressed from a standard employee to a day shift cashier and kitchen cook, efficiently managing in-store and online order during peak periods
- Addressed customer complaints and ensured timely resolution
- As a Shift Lead, organized employee tasks and adjusted positions as necessary for optimal efficiency
- Delegated work to staff, setting priorities and goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Barista
85* Degree Bakery
Chino Hills
07.2019 - 10.2019
- Acquired expertise in operating and maintaining espresso machines
- Memorized store menu drink recipes and prepared ingredients for morning and day shifts
- Successfully managed rushes of orders as a solo-barista during shifts
- Responsibly addressed customer inquiries and resolved disputes related to orders
Education
HS Diploma -
La Puente HS
La PuenteSome College (No Degree) - Nursing
UCR
Riverside, CASkills
- Bilingual (English/Spanish)
- Problem solving
- Punctual
- Clean & Organized
- Communication
- Efficient
- Leadership
- Customer service
- Adaptable
- Determined
- Disciplined
- Team leadership
- Time management
- Performance monitoring
- Excellent communication
- Customer service and satisfaction
Availability
6am - 5pm, 6am - 10pm, 6am - 10pm, 6am - 10pm, 6am - 10pm, 6am - 10pm, 6am - 5pm Monday: 6am - 10pm Tuesday: 6am - 10pm Wednesday: 6am - 10pm Thursday: 6am - 10pm Friday: 6am - 10pm Saturday: 6am - 5pm Sunday: 6am - 5pm
Timeline
Assistant Manager
Starbucks
03.2020 - Current
Assistant Manager
Wingstop
10.2019 - 03.2020
Barista
85* Degree Bakery
07.2019 - 10.2019
HS Diploma -
La Puente HS
Some College (No Degree) - Nursing
UCR
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