Irvin Rodriguez
Alton,TX
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at AIM Media Texas Operating LLC. Excelled in problem resolution and call management, significantly improving user experience. Skilled in data entry and empathetic communication, adept at mentoring new staff to achieve excellence in client relations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AIM Media Texas Operating LLC
02.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Cashier
Circle K
01.2020 - 03.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
High School Diploma -
Mission High School
Mission05-2016
Skills
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Technical support
- Client relations
- Call center operations
- Call management
- Staff training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
AIM Media Texas Operating LLC
02.2022 - 02.2025
Customer Service Cashier
Circle K
01.2020 - 03.2022
High School Diploma -
Mission High School
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