Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

IRVING ALVAREZ

Phoenix,AZ

Summary

Recreation professional with strong experience in designing and implementing engaging programs. Proven ability to collaborate with teams and adapt to changing needs to achieve results. Skilled in event planning, community outreach, and participant engagement. Reliable, flexible, and driven by passion for enhancing recreational experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Staybridge Suites Hotel
02.2025 - Current
  • Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
  • Managed scheduling for front desk staff, optimizing shift coverage and service quality.
  • Trained new employees on customer service protocols and hotel reservation systems.
  • Resolved guest inquiries and complaints with professionalism, enhancing overall satisfaction.
  • Coordinated with housekeeping to maintain room availability and cleanliness standards.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Recreation Leader

City of Phoenix
01.2023 - Current
  • Assisted with the set-up and clean-up of recreation equipment before and after events.
  • Demonstrated strong leadership skills while supervising large groups of children in various settings.
  • Maintained accurate records of attendance, program evaluations and incident reports.
  • Developed positive relationships with participants to ensure a safe and enjoyable atmosphere.
  • Planned and facilitated recreational activities for children of all ages, including arts and crafts, sports, games, music, dance and outdoor activities.
  • Utilized problem-solving skills to resolve conflicts between participants.
  • Balanced cash drawer and performed daily audit procedures.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Facilitated recreational activities for diverse age groups, promoting community engagement and participation.
  • Assisted in planning and implementing events, ensuring alignment with city guidelines and safety protocols.

Hotel Front Desk Clerk

Fairfield Inn & Suites
12.2023 - 08.2024
  • Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
  • Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
  • Assisted guests with luggage storage, transportation arrangements, and recommendations for local attractions or dining options
  • Resolved guest complaints or concerns by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue
  • Performed check-out procedures efficiently while ensuring accuracy in billing information and providing departure assistance as needed
  • Coordinated with other departments such as maintenance or security to address any facility-related issues reported by guests
  • Maintained knowledge of hotel amenities, services, hours of operation, and local area information to provide accurate information to guests upon request
  • Collaborated with housekeeping department to ensure timely room readiness for arriving guests
  • Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience

Hotel Front Desk Clerk

Palomar Hotel
08.2022 - 01.2023
  • Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
  • Managed high volume of incoming calls, addressing guest inquiries and resolving issues promptly
  • Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience
  • Collaborated with housekeeping department to ensure timely room readiness for arriving guests
  • Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
  • Resolved guest complaints or concerns by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue
  • Performed check-out procedures efficiently while ensuring accuracy in billing information and providing departure assistance as needed

Summer Camp Staff Member

Glendale
05.2020 - 07.2020
  • Adapted quickly to changes in daily routines or unexpected situations.
  • Monitored camper behavior to ensure safety rules were being followed.
  • Actively listened to the needs of campers and adjusted plans accordingly when necessary.
  • Ensured proper maintenance of equipment used during recreational activities.
  • Encouraged creativity by providing materials for arts and crafts projects.
  • Organized, led, and promoted interest in recreational activities.
  • Enforced rules and regulations of recreational facilities to maintain discipline and ensured safety.
  • Maintained a positive attitude throughout each day and provided support to campers when needed.
  • Explained rules and safety procedures to participants in recreational activities and demonstrated use of materials and equipment.

Customer Service Representative

Antigua Bakery
09.2020 - 05.2020
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Developed strong customer relationships and loyalty through effective communication.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Maintained cleanliness of work areas throughout shift while adhering to safety standards.
  • Cleaned and organized bakery display cases, shelves, and equipment.
  • Performed daily opening and closing duties, such as cleaning the bakery area, organizing shelves and stocking items.
  • Restocked shelves promptly when inventory ran low during peak hours of business.
  • Handled orders from customers via phone or in-person with accuracy and efficiency.
  • Checked product sell-by dates for freshness, rotating out old products.

Education

High School Diploma -

Carl Hayden Community High School
Phoenix, AZ
05-2018

Skills

  • Problem-solving skills
  • Leadership and Teamwork
  • Positive attitude
  • Effective Team Leader
  • Customer Service
  • Communication
  • Safety awareness
  • Computer skills
  • Bilingual
  • Ability to Work in a Team
  • Teamwork and collaboration
  • Friendly
  • Guest relations

Certification

CPR Certification

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Supervisor

Staybridge Suites Hotel
02.2025 - Current

Hotel Front Desk Clerk

Fairfield Inn & Suites
12.2023 - 08.2024

Recreation Leader

City of Phoenix
01.2023 - Current

Hotel Front Desk Clerk

Palomar Hotel
08.2022 - 01.2023

Customer Service Representative

Antigua Bakery
09.2020 - 05.2020

Summer Camp Staff Member

Glendale
05.2020 - 07.2020

High School Diploma -

Carl Hayden Community High School

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