Irving Silva
Denver,CO
Summary
Motivated team member with experience in customer service, sales, and food service across fitness, retail, and hospitality industries. Skilled in upselling, inventory management, and maintaining high standards of cleanliness and safety. Proven ability to foster positive customer experiences and collaborate effectively with diverse teams to achieve organizational goals.
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Planet Fitness Team Member
Planet Fitness
12.2025 - Current
- Greeted members and delivered friendly, professional customer service, fostering a welcoming gym environment and enhancing member experiences.
- Checked in members and assisted with questions about memberships and gym services, ensuring smooth entry and reinforcing member retention.
- Maintained cleanliness and organization of workout areas, locker rooms, and equipment, promoting facility safety and boosting member satisfaction.
- Managed upkeep for workout machines and massage chairs while troubleshooting and repairing computers during equipment failures.
Sales Associate
GNC
09.2024 - 11.2025
- Educated customers on product benefits and usage to support informed purchasing decisions and sustain sales growth.
- Promoted diverse wellness products by tailoring recommendations to individual customer needs, supporting increased customer satisfaction and retention.
- Facilitated seamless point-of-sale transactions while managing inventory restocking processes to support optimal product availability and an improved shopping experience.
- Streamlined product displays by implementing merchandising guidelines, increasing visibility for promotional items and driving in-store engagement.
- Implemented upselling techniques during customer interactions, increasing average transaction size and contributing to monthly revenue objectives.
Food Crew
Elitch Gardens
01.2023 - 08.2024
- Greeted guests warmly, took orders, prepared and served food and beverages, enhancing overall dining experiences.
- Streamlined order preparation workflows by collaborating with kitchen staff during peak hours, contributing to faster service and increased customer satisfaction.
- Collaborated with team members and supervisors to ensure prompt attendance and adapt to changing shift demands, supporting smooth operations.
- Operated cash registers, handled transactions accurately, and managed cash according to procedures, maintaining financial accuracy and customer trust.
- Streamlined order preparation workflows with kitchen staff during peak hours, resulting in faster service and improved customer satisfaction.
Education
High School Diploma -
Green Valley Ranch High School
Denver, CO, US06-2024
Bachelor of Science - Construction Management
University of Denver
Denver, CO06-2028
Skills
- Inventory Management
- Customer service
- Customer engagement
- Bilingual Customer Service
- Sanitation Standards
- Computer Literacy
- Problem-solving
Languages
Spanish - Expert 10+ years
Bilingual
Timeline
Planet Fitness Team Member
Planet Fitness
12.2025 - Current
Sales Associate
GNC
09.2024 - 11.2025
Food Crew
Elitch Gardens
01.2023 - 08.2024
High School Diploma -
Green Valley Ranch High School
Bachelor of Science - Construction Management
University of Denver