Irving Castillo
Novato,CA
Summary
I will be a Hardworking Associate committed to driving high sales in both slow and busy shifts. i am very well organized and patient with stressful moments while handling customer complaints and making sure everything is replenished and stocked. I can be flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors all together.
Overview
2
2
years of professional experience
Work History
Associate
In-N-Out Burger
Novato, CA
02.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers, took orders, and provided product information.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Ensured compliance with all health regulations related to food handling practices.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Skills
- Cash Handling
- Order Taking
- Ordering and stocking
- Refund handling
- Order Verification
- Order Fulfillment
- Order bagging
- Quality Control
- Headset maintenance
- Safe Food Handling
- Excellent Communication
- Stress Tolerance
- Payment Processing
- Customer Service
- Guest Engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- I love drawing or making arts and crafts on my own time.
- I enjoy organizing and making sure everything is neat and tidy.
- I would love to communicate and make new friends or teammate to get to know them better.
Timeline
Associate
In-N-Out Burger
02.2023 - Current
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