Irving Hinojos
Olathe,KS
Overview
7
7
years of professional experience
1
1
Certification
Summary
I am a goal oriented and result driven individual. Highly experienced in customer service related job environments. I believe self discipline is a key role in any successful worker like myself.
Professional recruiter skilled in talent acquisition, candidate assessment, and relationship building. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Strong in sourcing, interviewing, and onboarding, with focus on achieving organizational goals and fostering positive work environment. Reliable and resourceful, committed to delivering high-quality outcomes.
Experienced with candidate sourcing and selection processes. Utilizes effective communication and relationship-building skills to engage and retain top talent. Track record of implementing efficient recruitment strategies that align with business objectives.
Work History
Customer Service Representative
One Source Staffing and Labor
11.2018 - 12.2019
- While working as a customer service representative I was able to be an aid to all parts of the company. Not only did I focus on helping our temporary staff as front of the house but I took on many roles to efficiently complete all necessary tasks.
- Payroll using temp plus
- Dispatch workers
- Lead large crews
- I-9 certified
- W-2 prep
- Inbound and outbound calling
- Recruiting / aero application platform
- Client account management
- Avionte software / temp plus software
- Microsoft office
- Screened potential workers for appropriate job placements.
Customer Service Representative
BRIXTON STAFFING GROUP
11.2021 - Current
- Payroll using temp plus
- Dispatch workers
- Lead large crews
- I-9 certified
- W-2 prep
- Inbound and outbound calling
- Recruiting
- Client account management
- Avionte software / temp plus software
- Microsoft office
- Recruiting out of state
- Manage accounts
- Lead with new clients also sales over the phone
- Helping people finding a job
- Resolved customer inquiries efficiently, ensuring satisfaction and timely assistance.
- Managed high-volume calls, providing accurate information and support to clients.
- Documented customer interactions in CRM system for seamless follow-up and record-keeping.
- Collaborated with team members to improve service delivery processes and enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High school or equivalent -
Fort Davis ISD High school
Skills
- Microsoft Office
- Phone Etiquette
- Dispatch
- Payroll
- Tax Experience
- Bilingual English / Spanish
- Costumer Service Representative
- Call Center
- Customer Care
- Customer Service
- Customer Support
- Sales
- Helping employees filling out their applications
- Solving issues over the phone with clients & employees
- Management
Certification
I-9 certified
Timeline
Customer Service Representative
BRIXTON STAFFING GROUP
11.2021 - Current
Customer Service Representative
One Source Staffing and Labor
11.2018 - 12.2019
High school or equivalent -
Fort Davis ISD High school