Irving Luna-Duron
Irving,TX
Summary
Experienced professional with a strong background in leadership and team management, consistently driving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Recognized for reliability, effective communication, and delivering high-quality outcomes. Excels in customer relations and has a natural aptitude for building strong relationships. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Rack Room Shoes
02.2016 - Current
- Assisting the manager in organizing, planning and implementing strategy
- Coordinating retail store operations
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Coach and support new and existing Sales Associates
- Communicate with customers and evaluate their needs
- Resolving customer issues to their overall satisfaction
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- Ensuring that health, safety, and security rules are followed
- Experienced usage of POS system
Assistant Manager
rue21
11.2013 - 02.2016
- Started as a sales associate, moved up to assistant manager
- Greeting customers
- Operating cash registers
- Increasing in store sales
- Maintaining sales floor appearance
- Cross-selling products
- Directing customers to merchandise
- Assisting the manager in organizing, planning and implementing strategy
- Coordinating retail store operations
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Coach and support new and existing Sales Associates
- Communicate with customers and evaluate their needs
- Resolving customer issues to their overall satisfaction
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- Ensuring that health, safety, and security rules are followed
- Experienced usage of POS system
Sales Associate
Macy's
12.2012 - 04.2013
- Greeting customers
- Operating cash registers
- Increasing in store sales
- Maintaining sales floor appearance
- Product Knowledge
- Cross-selling products
- Directing customers to merchandise
Sales Representative
Smoke King
06.2009 - 11.2012
- Greeting customers
- Operating cash registers
- Increasing in store sales
- Maintaining sales floor appearance
- Restocking our merchandise
- Directing customers to needed products
Education
High school or equivalent -
Nimitz High School
Skills
- Retail Management
- Inventory
- Sales
- Training
- Management
- Merchandising
- Team Building
- Cash Handling
- Inventory Management
- Customer Service Skills
- Word
- Excel
- Sense of urgency
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Assistant Manager
Rack Room Shoes
02.2016 - Current
Assistant Manager
rue21
11.2013 - 02.2016
Sales Associate
Macy's
12.2012 - 04.2013
Sales Representative
Smoke King
06.2009 - 11.2012
High school or equivalent -
Nimitz High School
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