Irving Mora
Odessa
Summary
Experienced with lease management and tenant relations, ensuring smooth and efficient operations. Utilizes effective negotiation techniques to secure beneficial lease agreements. Strong understanding of property management principles and tenant satisfaction.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Fiesta Homes
01.2023 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Explained terms of lease and amounts to be paid to tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Created and submitted daily reports on leasing activities.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
Sales Manager
Dillard's
04.2021 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Customer Service Representative
VXI Global Solutions - Lubbock
02.2017 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Levelland High School
Levelland, TX05-2009
Skills
- Property management
- Resident relations
- Department planning
- Leasing reports
- Lease management experience
- Social media marketing
- Tour management
- Background in lease management
- Customer service-focused
- Property marketing
- Payment collection
- Tenant and eviction laws
- Property showing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Manager
Fiesta Homes
01.2023 - Current
Sales Manager
Dillard's
04.2021 - 01.2023
Customer Service Representative
VXI Global Solutions - Lubbock
02.2017 - 03.2021
High School Diploma -
Levelland High School
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