IRVING OGANDO
New York,NY
Summary
Smart Service and maintenance Manager known for being valued team player and dedicated employee with extensive mechanical aptitude. Promoting skills in maintenance , quality and repair . Looking for a position where career spanning 24 years can be used to help bring greater success to exciting company both in English-Spanish.
Overview
25
25
years of professional experience
Work History
ASSIST SCV MANAGER/DISPATCH/WARRANTY ADMIN
INFINITI OF LYNBROOK
11.2003 - Current
- Worked with clients to determine service needs.
- Educate clients on available services and newest updates on vehicles
- Oversee day-to-day activities of service department
- communicate with tech/advisors/customer of any issues related to their vehicles
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reynolds & Reynolds Ignite
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained professional, organized, and safe environment for employees and patrons.
AUTOMOTIVE SERVICE ADVISOR/ASSIST SVC MANAGER
REESE DODGE
05.2000 - 11.2003
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using software to provide effective resolution.
- Read and followed technical documentation to complete accurate repairs.
- Documented problems and corrective actions to maintain records.
PDI MANAGER (make Ready Department )
POTAMKIN CADILLAC/BUICK/ CHEVROLET
08.1998 - 05.2000
- Collaborated with service and sales department for smooth car delivery.
- Trained and managed team of techs and discussed issues in order to provide resolution and apply best practices.
- Documented technical workflows and knowledge in add on for new/used vehicles.
- Designed and developed reports for quick delivery process
- Monitored development efforts to maintain high levels of quality control and reduce impact of unforeseen issues that prevent car deliveries.
Education
CERTIFICATE - CERT ENVIRONMENTAL SPECIALIST
OSHA EDUCATION CENTER
ONLINE12.2023
CERTIFICATE - DOT HAZMAT TRANSPORT ALL IN ONE
OSHA EDUCATION CENTER
ONLINE11.2023
CERTIFICATE - BUDGETING, SCHEDULING AND PLANING PROJECTS
UNIVERSITY OF CALIFORNIA IRVINE
ONLINE03.2023
CERTIFICATE - INTRODUCTION TO CYBERSEC FOUNDATIONS
INFOSEC (MADISON,WICONSIN)
ONLINE03.2023
CERTIFICATE - SUPPLY CHAIN MANAGEMENT
KOREA ADVANCED INSTITUTE OF SCIENCE AND TECHNOLOGY
ONLINE02.2023
CERTIFICATE - OSHA 10 FOR GENERAL INDUSTRY
OSHA EDUCATION CENTER
NEW YORK02.2023
CERTIFICATE - INTRODUCTION TO AWS IDENTITY AND ACCESS MANAGEMENT
AMAZON WEB SERVICES
ONLINE01.2023
CERTIFICATE - BUSINESS WRITING
UNIVERSITY OF COLORADO BOULDER
ONLINE01.2023
CERTIFICATE - PRINCIPLES OF MANAGEMENT
Johns Hopkins University
ONLINE01.2023
SECTION 609 EPA A/C CLEAN AIR ACT CERTIFICATION
ESCO INSTITUTE
ONLINE2023
SILVER CERTIFIED SERVICE MANAGER - Automotive Mechanics
DAIMLER CHRYSLER
NEW JERSEY2002
CERTIFICATE - Sales And Marketing
PSICOLOGIA INDUSTRIAL DOMINICANA
OVERSEAS ( DR )01.1995
High School Diploma -
CENTRO EDUCATIVO LOS PRADOS ( CELP )
OVERSEAS ( DR )06.1993
Skills
- Building Customer Trust and Loyalty
- Handling Customer Complaints
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Data Processing
- Efficient and Detail-Oriented
- Attention to Detail
- Quality Control
- Warranty Claims Process Management
- Diagnostics and Repair
- Mechanical Aptitude
- Proficiency in Microsoft Office
- Staff Supervision
- Workplace Safety
Timeline
ASSIST SCV MANAGER/DISPATCH/WARRANTY ADMIN
INFINITI OF LYNBROOK
11.2003 - Current
AUTOMOTIVE SERVICE ADVISOR/ASSIST SVC MANAGER
REESE DODGE
05.2000 - 11.2003
PDI MANAGER (make Ready Department )
POTAMKIN CADILLAC/BUICK/ CHEVROLET
08.1998 - 05.2000
CERTIFICATE - CERT ENVIRONMENTAL SPECIALIST
OSHA EDUCATION CENTER
CERTIFICATE - DOT HAZMAT TRANSPORT ALL IN ONE
OSHA EDUCATION CENTER
CERTIFICATE - BUDGETING, SCHEDULING AND PLANING PROJECTS
UNIVERSITY OF CALIFORNIA IRVINE
CERTIFICATE - INTRODUCTION TO CYBERSEC FOUNDATIONS
INFOSEC (MADISON,WICONSIN)
CERTIFICATE - SUPPLY CHAIN MANAGEMENT
KOREA ADVANCED INSTITUTE OF SCIENCE AND TECHNOLOGY
CERTIFICATE - OSHA 10 FOR GENERAL INDUSTRY
OSHA EDUCATION CENTER
CERTIFICATE - INTRODUCTION TO AWS IDENTITY AND ACCESS MANAGEMENT
AMAZON WEB SERVICES
CERTIFICATE - BUSINESS WRITING
UNIVERSITY OF COLORADO BOULDER
CERTIFICATE - PRINCIPLES OF MANAGEMENT
Johns Hopkins University
SECTION 609 EPA A/C CLEAN AIR ACT CERTIFICATION
ESCO INSTITUTE
SILVER CERTIFIED SERVICE MANAGER - Automotive Mechanics
DAIMLER CHRYSLER
CERTIFICATE - Sales And Marketing
PSICOLOGIA INDUSTRIAL DOMINICANA
High School Diploma -
CENTRO EDUCATIVO LOS PRADOS ( CELP )
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