Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irving Pizarro

Chicago,IL

Summary

Responsible, hardworking Key Hourly Manager with years in supporting management functions for Dave and Busters establishment. Led team of bartenders to maintain store cleanliness and provide prompt, friendly guest service. Skilled in anticipating, preventing and resolving guest concerns to improve sales and increase repeat business. Passion for training and development of new talent. Strong Leader and problem solver with proven success at motivating team to perform at an exceptional level to positively impact company's benefit.

Overview

3
3
years of professional experience

Work History

Key Hourly

Dave And Buster's
02.2022 - Current
  • Listened to and addressed guest concerns and opportunities using creative problem-solving in accordance with company guidelines.
  • Assisted with scheduling and training to build team morale and boost success.
  • Directed employees to create displays, upsell featured items, motivated staff to increase GEM scores and tidy store during assigned shifts.
  • Monitored employee progress and gave feedback to management to identify areas of improvement
  • Calculated inventory efficiency weekly and monthly to control cost and loss prevention.
  • Actively participated and volunteered in street team events to promote future business and sales.

Blue & Orange Corporate Trainer

Dave & Buster's
07.2020 - Current
  • Collaborated with management to identify company training needs and scheduling.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Created training programs and instructional materials to further educate personnel.
  • Conducted evaluations and observed employee performance to identify areas of opportunites.
  • Generated in-depth training to promote strong team performance.
  • Proud Member of Two NSO (New Store Openings), One as an employee, and one as a travelling trainer.

Education

No Degree -

Triton College
River Grove, IL

Skills

  • Resolve Guest Opportunites and Concerns
  • Recruitment and Training
  • Maintained Store Organization and Cleanliness
  • Problem Anticipation and Resolution
  • POS Terminal Operation
  • Scheduling and Management of Employees
  • Inventory Control
  • Conduct New Hire Orientations and Staff Meetings
  • Delegate Projects and Observed Employee Progress
  • Disciplinary Action of Staff When Necessary
  • Staff Coaching and Training of New and Current Staff

Timeline

Key Hourly

Dave And Buster's
02.2022 - Current

Blue & Orange Corporate Trainer

Dave & Buster's
07.2020 - Current

No Degree -

Triton College

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Irving Pizarro