Irving Schulman
San Francisco,CA
Summary
Proactive and hard-working commercial airline employee highly experienced as a ramp agent. Offers excellent communication and time management skills. Looking for a new challenge working for a company in the Airline industry for a customer service agent
Deadline-driven individual with experience working in the commercial aviation industry. Personable and efficient with exemplary communication skills. Looking to become a ramp agent for a US-based airline.
Overview
19
19
years of professional experience
Work History
Ramp Agent
Mcgee Airline Services
San Francisco, CA
02.2019 - Current
- Loaded and unloaded all cargo, including luggage and freight and assisted crew and travelers with bags
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Connected electrical power unit and hoses to aircraft
- Optimized space usage when loading cargo and baggage into aircraft compartments
- Loaded and unloaded aircraft cargo, passenger baggage and freight
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements
Security Officer
Allied Universal Security Services
San Francisco, CA
09.2017 - 11.2018
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Responded to emergency situations, typically within 1 min to minimize risk and injury
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
- Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items
Retail Merchandiser
Acosta Inc.
San Francisco, CA
07.2017 - 10.2017
- Performed initial client assessment and analysis to begin research process
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
- Monitored multiple databases to keep track of all company inventory
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 25 locations
Security Officer
Allied Universal Security Services
San Bruno, CA
09.2015 - 07.2017
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
- Authorized entrance papers and granted or denied entrance to building
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
Merchandise Associate
Kelloggs
San Francisco, CA
05.2013 - 05.2015
- Used pallet jacks to move and position merchandise
- Answered customer questions regarding store merchandise, department information and pricing
- Transported merchandise to sales floor and restocked shelves, racks and bins in attractive and organized manner
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Updated pricing and signage to complete product displays and educate customers
- Greeted, serviced and thanked all customers
- Built end caps and aisle displays to highlight products and support latest promotions
- Maintained neat and clean work areas for professional appeal
Delivery Driver
Norco Delivery Service
San Francisco, CA
08.2006 - 11.2013
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for over 150 deliveries.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Education
High School Diploma - undefined
South Shore High School
Brooklyn, NY1976
Skills
- Baggage tag checks
- Heavy equipment operation
- Cargo and freight
- Crew assistance
- Marshaling aircraft
- Loading and unloading
- Aircraft greeting
- Customer service
- Arrival/departure procedures
- Baggage oversight
Accomplishments
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
- Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities.
- Effectively mediated issues among other peers, enabling the development of valuable conflict resolution skills.
Timeline
Ramp Agent
Mcgee Airline Services
02.2019 - Current
Security Officer
Allied Universal Security Services
09.2017 - 11.2018
Retail Merchandiser
Acosta Inc.
07.2017 - 10.2017
Security Officer
Allied Universal Security Services
09.2015 - 07.2017
Merchandise Associate
Kelloggs
05.2013 - 05.2015
Delivery Driver
Norco Delivery Service
08.2006 - 11.2013
High School Diploma - undefined
South Shore High School
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