Irving Vicente-Perez
Canton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Ameritech Facility Services
07.2022 - 07.2023
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
Sales Associate
Bealls Outlet
01.2022 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Electric Pallet Jack Operator
Capstone Logistics LLC.
09.2020 - 10.2021
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Transported goods between warehouse locations according to shipment and storage needs.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Team Leader Manager
Off Broadway Shoe Warehouse
10.2016 - 06.2020
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Recruited and trained high-performing team members, maintaining optimized customer service.
Sales Associate
American Eagle Outfitters, Inc
07.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Host
Applebee's Grill + Bar
08.2015 - 03.2017
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Arts - Fine Arts
Academy of Art University
San Francisco, CA05.2024
High School Diploma -
Cherokee High School
Canton, GA05.2016
Skills
- Inventory Management
- Service Quality
- Video Surveillance Systems
- Onsite Visits
- Accountability and Work Ethic
- MS Office
- Team Supervision
- Verbal and Written Communication
- Time Management
- Customer Consulting
- Power Tools
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Elementary
Ukrainian
Elementary
Timeline
Field Service Technician
Ameritech Facility Services
07.2022 - 07.2023
Sales Associate
Bealls Outlet
01.2022 - 04.2022
Electric Pallet Jack Operator
Capstone Logistics LLC.
09.2020 - 10.2021
Sales Associate
American Eagle Outfitters, Inc
07.2019 - 11.2019
Team Leader Manager
Off Broadway Shoe Warehouse
10.2016 - 06.2020
Host
Applebee's Grill + Bar
08.2015 - 03.2017
Associate of Arts - Fine Arts
Academy of Art University
High School Diploma -
Cherokee High School
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