IRVINGTON JAMES RAY III
Houston,TX
Summary
Dynamic and customer-focused retail leader with 5+ years of optical and retail management experience, including team leadership, customer experience optimization, performance coaching, and operational excellence. Proven ability to maximize store profitability while maintaining a high-quality, human-centered patient journey. Strong background in optical sales, training, scheduling, problem resolution, and inventory oversight. Known for a charismatic leadership style, consistent sales growth, and the ability to create an engaging, supportive team culture.
Overview
6
6
years of professional experience
Work History
Senior Optical Specialist
Visionworks
03.2021 - Current
- Lead, coach, and develop associates to deliver a simple, human, and bold patient/customer experience.
- Support the General Manager in driving store performance, resolving customer concerns, and improving operational outcomes.
- Manage workflow for daily business needs, including incoming traffic, doctor appointments, and eyewear services.
- Recommend lenses, coatings, and frames based on individual patient needs, lifestyle, and prescriptions.
- Conduct precise facial measurements and document accurate work orders to ensure customer satisfaction.
- Educate patients on eyewear adaptation, wear, and care instructions.
- Train and supervise student opticians, contributing to team knowledge and performance.
Senior Sales Consultant
Warby Parker
02.2020 - 03.2021
- Supported store leadership by driving sales campaigns, attracting new customers, and building long-term client relationships.
- Delivered personalized service across email, phone, and in-store interactions.
- Analyzed sales trends and recommended changes to optimize departmental profitability.
- Maintained inventory accuracy and ensured a clean, safe, visually appealing environment.
- Processed eyeglass orders and communicated updates to patients.
- Motivated staff to meet and exceed sales goals.
Department Coordinator
Dillard’s
07.2019 - 02.2020
- Delivered knowledgeable, trend-focused customer service in a high-volume retail setting.
- Consistently met daily sales quota of $1,200 through strong relationship selling.
- Executed merchandising displays and promotional strategies.
- Processed transactions, managed POS operations, and maintained accurate cash handling.
- Restocked merchandise and maintained a visually appealing environment.
Education
Associate of Applied Science - Merchandising
Houston Community College
Houston, TX01.2025
Associate of Arts - Finance
Houston Community College
Houston, TX12.2025
High School Diploma - undefined
Hastings High School
05.2019
Skills
- Optical Operations & Patient Experience
- Retail Store Leadership
- Staff Hiring, Training & Development
- Business Planning & Daily Prep
- Customer Service Excellence
- Profitability & Sales Growth
- Conflict Resolution & Problem Solving
- Inventory & Merchandising Management
- Scheduling & Workflow Optimization
- Relationship Selling
- POS Systems & Cash Handling
- Strategic Planning & Performance Improvement
- High-End Customer Experience
- Team Building & Motivation
Timeline
Senior Optical Specialist
Visionworks
03.2021 - Current
Senior Sales Consultant
Warby Parker
02.2020 - 03.2021
Department Coordinator
Dillard’s
07.2019 - 02.2020
High School Diploma - undefined
Hastings High School
Associate of Applied Science - Merchandising
Houston Community College
Associate of Arts - Finance
Houston Community College