Irvin Isip
Montgomery,IL
Summary
Motivated and detail‑oriented professional transitioning into Information Technology after many years as a Battery Process Attendant, where I developed strong problem‑solving skills, technical hands‑on experience, and a reputation for reliability. Known for quickly learning new systems, supporting coworkers with basic technical issues, and maintaining equipment with precision and safety. Now building a career in IT with growing experience in troubleshooting, device setup, software installation, and user support, bringing a strong work ethic and a practical, mechanical mindset to modern technical environments.
Overview
10
10
years of professional experience
Work History
IT Help Desk Technician
24/7 Assure Care
Des Plaines, IL
10.2025 - Current
- Provided technical support to users via phone, email, and chat to resolve IT issues.
- Assisted in troubleshooting hardware and software problems to enhance user experience.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Collaborated with team members to identify recurring issues and propose solutions.
Battery Process Attendant
Clarios INC.
Geneva, IL
08.2016 - Current
- Monitored equipment performance, identifying issues and implementing corrective actions.
- Operated machinery to ensure efficient battery production processes.
- Collaborated with team members to streamline workflows and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
- Maintained accurate records of production metrics for management review.
- Assisted in the implementation of process improvements to enhance productivity.
- Adjusted charging rates to optimize battery performance
- Controls and adjusts temperature of batteries during formation
- Determines when the charging cycle is complete
- Connects the batteries to charging equipment
- Reads and records temperatures of pilot cells
- Checked product quality and maintained records of approved and defective units
- Perform preventive maintenance on machines..
- Conducted audits to ensure adherence to safety regulations
- Adhere to all safety standards including the wearing of Personal Protective Equipment (safety glasses, hearing protection, gloves)
Education
GED -
Theodore Roosevelt High School
Chicago No Degree -
Oakton Community College
Des Plaines, ILSkills
- Printer configuration
- Program installation
- Application troubleshooting
- Hardware maintenance
- Mobile device configuration
- Network troubleshooting
- Software maintenance
- Wireless networking
- Desktop troubleshooting
- Wi-Fi setup
- Operating system installation
- Hardware installation
- Hardware maintenance
- Data recovery
- Workstation configuration
Timeline
IT Help Desk Technician
24/7 Assure Care
10.2025 - Current
Battery Process Attendant
Clarios INC.
08.2016 - Current
GED -
Theodore Roosevelt High School
No Degree -
Oakton Community College