Irwan Hambali
Bartender
Ciampea,Kab. Bogor
Summary
Experienced and dedicated hospitality professional with over 15 years working in hotels, restaurants, agro-tourism, and international cruise lines. Highly skilled in bartending, beverage preparation, bar management, customer service, and team leadership. Seeking opportunities to contribute expertise, deliver exceptional guest experiences, and grow professionally in the global hospitality industry.
Overview
19
19
years of professional experience
8
8
Certifications
Work History
Bar Waiter
Norwegian Cruise Line – Norwegian Escape
05.2025 - Current
- Served cocktails, wine, beer, and non-alcoholic beverages across multiple venues.
- Assisted bartenders in drink preparation and maintained USPH hygiene compliance.
- Provided upselling suggestions and ensured guest satisfaction.
Bartender (Temporary Promotion)
Norwegian Cruise Line – Norwegian Escape
05.2025 - 05.2025
- Managed a full-service bar independently for one cruise itinerary.
- Prepared classic and signature cocktails with consistency and quality.
- Oversaw inventory and handled guest requests efficiently.
Bar Waiter
Norwegian Cruise Line – Norwegian Escape
04.2025 - 05.2025
- Delivered prompt beverage service in lounges and restaurants.
- Maintained bar setups, cleanliness, and guest satisfaction.
Bar Waiter
Norwegian Cruise Line – Norwegian Escape
05.2024 - 01.2025
- Handled guest drink orders in high-volume areas.
- Ensured smooth service during peak hours with attention to detail.
Bartender (Temporary Promotion)
Norwegian Cruise Line – Norwegian Sky
12.2023 - 02.2024
- Mixed and served cocktails, mocktails, and premium drinks.
- Supervised bar operations and supported team members.
- Ensured service standards were met at all times.
Bar Waiter
Norwegian Cruise Line – Norwegian Sky
06.2023 - 11.2023
- Assisted bartenders in preparation and garnishing.
- Provided drinks service to guests across multiple venues.
- Supported onboard revenue through upselling techniques.
Bar Waiter
Norwegian Cruise Line – Norwegian Jewel
07.2022 - 03.2023
- Delivered drinks service in lounges and restaurants.
- Assisted with bar stock and setup during peak operations.
Operational Manager
Waru Farm Land (Agro Tourism), Indonesia
11.2020 - 05.2022
- Supervised operations for agro-tourism facilities including café, villa, and outdoor activities.
- Managed procurement, staff scheduling, and operational budgets.
- Implemented marketing strategies increasing visitor numbers by 25%.
- Ensured guest satisfaction, cleanliness, and safety compliance.
Bartender
Miray International – MV Gemini
03.2020 - 07.2020
- Prepared cocktails and non-alcoholic beverages for guests.
- Maintained bar hygiene and stock control during charter cruises.
Bartender
Glasshouse Al Furjan Club – Dubai (Nakheel PJSC)
11.2017 - 12.2019
- Prepared cocktails, mocktails, and specialty drinks according to international standards.
- Maintained hygiene standards in compliance with Dubai Municipality regulations.
- Managed inventory and reduced wastage.
- Trained junior staff in beverage preparation and upselling.
Head Bartender
The Grounds Café – Bogor, Indonesia
08.2015 - 10.2017
- Designed beverage menus, boosting sales by 20%.
- Trained baristas in latte art, espresso extraction, and customer service.
- Oversaw stock control and supplier relations.
- Handled customer feedback to maintain satisfaction rates.
Bar Waiter
Norwegian Cruise Line – Norwegian Dawn
10.2013 - 06.2014
- Served drinks in lounges, pool bars, and dining venues.
- Assisted bartenders with daily preparation and closing tasks.
Bartender
Hotel Grand Sahid – Jakarta
11.2012 - 09.2013
- Served premium cocktails, wines, and spirits to guests.
- Maintained bar organization to ensure smooth service.
- Assisted in banquet and special event operations.
Room Service Waiter
Hotel Parklane – Jakarta
07.2012 - 10.2012
- Delivered food and beverage orders to guest rooms promptly.
- Ensured orders met presentation standards.
Crew Bartender
Holland America Line – Volendam
02.2011 - 12.2011
- Managed crew bar operations independently.
- Handled cash transactions and maintained stock records.
Crew Bartender
Holland America Line – Nieuw Amsterdam
06.2010 - 12.2010
- Served beverages to crew and officers.
- Maintained service speed and quality in crew bar.
Crew Bartender
Holland America Line – Oosterdam
12.2009 - 06.2010
- Prepared alcoholic and non-alcoholic drinks for crew members.
- Ensured bar operations followed hygiene and safety standards.
Messroom Attendant
Holland America Line – Prinsendam
09.2008 - 09.2009
- Provided food and beverage service to crew.
- Maintained dining area cleanliness and order.
Waiter
Holiday Inn Resort – Batam
12.2006 - 06.2007
- Provided table service in main restaurant and special events.
- Assisted in banquet and private dining setups.
Education
Associate Degree In Hospitality - Hotel Management
Bogor Hotel Institute
01.2007
Associate Degree In IT - Computer Information Systems
El Rahma Bogor
01.2006
Senior High School - undefined
Mandala Bogor
01.2005
Junior High School - undefined
PGRI 246 Tangerang
01.2002
Elementary - undefined
SDN Dukuh I Bogor
01.1999
Skills
Expert in Mixology (Alcoholic & Non-Alcoholic Drinks)
Latte Art & Espresso-based Drinks
POS & Cashiering Systems
Bar & Inventory Management
Customer Handling & Complaint Resolution
Fast Learner & Team Player
English Communication
Adaptability to Multicultural Work Environments
Certification
TIPS (Training for Intervention Procedures) – Responsible Alcohol Service
Timeline
Bar Waiter
Norwegian Cruise Line – Norwegian Escape
05.2025 - Current
Bartender (Temporary Promotion)
Norwegian Cruise Line – Norwegian Escape
05.2025 - 05.2025
Bar Waiter
Norwegian Cruise Line – Norwegian Escape
04.2025 - 05.2025
Bar Waiter
Norwegian Cruise Line – Norwegian Escape
05.2024 - 01.2025
Bartender (Temporary Promotion)
Norwegian Cruise Line – Norwegian Sky
12.2023 - 02.2024
Bar Waiter
Norwegian Cruise Line – Norwegian Sky
06.2023 - 11.2023
Bar Waiter
Norwegian Cruise Line – Norwegian Jewel
07.2022 - 03.2023
Operational Manager
Waru Farm Land (Agro Tourism), Indonesia
11.2020 - 05.2022
Bartender
Miray International – MV Gemini
03.2020 - 07.2020
Bartender
Glasshouse Al Furjan Club – Dubai (Nakheel PJSC)
11.2017 - 12.2019
Head Bartender
The Grounds Café – Bogor, Indonesia
08.2015 - 10.2017
Bar Waiter
Norwegian Cruise Line – Norwegian Dawn
10.2013 - 06.2014
Bartender
Hotel Grand Sahid – Jakarta
11.2012 - 09.2013
Room Service Waiter
Hotel Parklane – Jakarta
07.2012 - 10.2012
Crew Bartender
Holland America Line – Volendam
02.2011 - 12.2011
Crew Bartender
Holland America Line – Nieuw Amsterdam
06.2010 - 12.2010
Crew Bartender
Holland America Line – Oosterdam
12.2009 - 06.2010
Messroom Attendant
Holland America Line – Prinsendam
09.2008 - 09.2009
Waiter
Holiday Inn Resort – Batam
12.2006 - 06.2007
Senior High School - undefined
Mandala Bogor
Junior High School - undefined
PGRI 246 Tangerang
Elementary - undefined
SDN Dukuh I Bogor
Associate Degree In Hospitality - Hotel Management
Bogor Hotel Institute
Associate Degree In IT - Computer Information Systems
El Rahma Bogor