Irwin Alvarado
New London
Summary
Master Lead Technician at Safelite Autoglass with a proven track record in accomplishing goals and number. Successfully implemented process improvements, enhancing operational efficiency and reducing turnaround times. Adept at mentoring teams and fostering skill development, ensuring exceptional service quality and customer satisfaction.
Overview
2023
2023
years of professional experience
Work History
Master Lead Technician
Safelite Autoglass
- Oversaw daily operations, ensuring quality standards and adherence to safety protocols.
- Mentored junior technicians, fostering skill development and enhancing team performance.
- Implemented process improvements, resulting in increased operational efficiency and reduced turnaround times.
- Diagnosed complex vehicle glass issues, providing effective solutions to customer problems.
- Trained new staff on technical procedures and safety measures, ensuring compliance with industry standards.
- Conducted quality inspections post-service to guarantee customer satisfaction and service excellence.
- Planned, scheduled, and delegated daily work to team of employees.
Lead Van Driver
Beer Brewing
Groton, CT
03.2019 - 04.2022
- Operated delivery van for timely and safe transportation of products.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed route planning to optimize delivery efficiency and customer satisfaction.
- Assisted in loading and unloading beer kegs and supplies at various locations.
- Provided exceptional customer service during product drop-offs, ensuring client satisfaction.
Line Service Technician
Mystic Jet Center
Groton, CT
05.2015 - 06.2019
- Operated ground support equipment to ensure timely aircraft service
- Conducted pre-flight inspections to maintain safety and compliance standards
- Assisted in refueling aircraft efficiently and accurately
- Collaborated with team members to coordinate arrivals and departures
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
Education
High School Diploma - Auto Mechanic
Ella T. Grasso Technical High School
Groton, CT06-2012
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- Listen and improving
- Game strategy implementation
- Practices management
- Learning and pick up things quick
- Achieving goals
Languages
Spanish
Native or Bilingual
Timeline
Lead Van Driver
Beer Brewing
03.2019 - 04.2022
Line Service Technician
Mystic Jet Center
05.2015 - 06.2019
Master Lead Technician
Safelite Autoglass
High School Diploma - Auto Mechanic
Ella T. Grasso Technical High School