Irwin Edwards
The Bronx,NY
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in teamwork and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and efficient service. Skilled in managing high-pressure situations while maintaining a clean and organized environment, contributing to operational excellence and team success.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DSP
RVA DELIVERY
08.2024 - Current
- Delivered packages to customer doorsteps and business
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, and reported serious concerns to management.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Improved delivery accuracy by diligently checking orders before departure.
Package Handler
FedEx
04.2024 - 06.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Shift Manager
McDonald's
07.2023 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Auto Detailer
Enterprise Rent-A-Car
07.2020 - 07.2023
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Member Service Representative
Teleperformance USA
12.2018 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Department Manager
McDonald's
08.2017 - 09.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Crew Member
McDonald's
10.2014 - 07.2016
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Member
McDonald's
04.2014 - 08.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cook
Panda Express
07.2013 - 12.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Guest Service Representative
Wyndham Hotel
07.2012 - 10.2012
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Life Skills Instructor
180 Degrees Independent Livinf
08.2009 - 08.2011
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Helped clients to identify challenges and set goals.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Coached clients through difficult life circumstances.
- Intervened in crisis situations to provide counseling and support.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
Counselor
Associated Education Services
07.2009 - 07.2009
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
TDT Support Staff/Counselor/ In School Counselor
St. Joseph Villa for Children
07.2008 - 07.2009
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
Education
Bachelor of Arts - Journalism And Mass Communication
Fairleigh Dickinson University
Teaneck, NJSkills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
Certification
DOT CERTIFICATION
DOT MEDICAL CARD
Timeline
DSP
RVA DELIVERY
08.2024 - Current
Package Handler
FedEx
04.2024 - 06.2024
Shift Manager
McDonald's
07.2023 - 12.2023
Auto Detailer
Enterprise Rent-A-Car
07.2020 - 07.2023
Member Service Representative
Teleperformance USA
12.2018 - 09.2020
Department Manager
McDonald's
08.2017 - 09.2018
Crew Member
McDonald's
10.2014 - 07.2016
Crew Member
McDonald's
04.2014 - 08.2014
Cook
Panda Express
07.2013 - 12.2013
Guest Service Representative
Wyndham Hotel
07.2012 - 10.2012
Life Skills Instructor
180 Degrees Independent Livinf
08.2009 - 08.2011
Counselor
Associated Education Services
07.2009 - 07.2009
TDT Support Staff/Counselor/ In School Counselor
St. Joseph Villa for Children
07.2008 - 07.2009
Bachelor of Arts - Journalism And Mass Communication
Fairleigh Dickinson University
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