Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Irwin Jackson

New Orleans,LA

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Truck Driver

Dupre Logistics LLC
03.2021 - Current
  • Answered roadside assistance calls for tows and other vehicle support.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected truck for defects and safe operating condition before, during and after trips.

Quality Control Inspector

Quality Support Group
04.2018 - 03.2020
  • Performed visual inspections and non-destructive tests where appropriate.
  • Recorded inspection and test results on data sheets.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Used ticketing systems to manage and process support actions and requests.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Translated complex technical issues into digestible language for non-technical users.

Store Manager

AT&T
02.2016 - 02.2020
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Approved regular payroll submissions for employees.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • I assisted our business dept. in converting NOPD First District with FirstNet.

Education

Associate of Applied Science - Computer Science

University of New Orleans
New Orleans, LA
05.2022

Associate of Science -

Delgado Community College
New Orleans, LA
05.2018

H.S. Diploma -

Alfred Bonnebel High School
Kenner
12.2013

Skills

  • Programming
  • Vehicle Systems
  • Problem Description
  • Inventory Procedure Documentation
  • Functional Testing Experience
  • Skype
  • Reporting and Analysis
  • Technical Drawings
  • Form Management
  • ISO Quality Standards

Certification

Transportation Worker Identification Credential (TWIC) | EXP. December 2024

Timeline

Truck Driver

Dupre Logistics LLC
03.2021 - Current

Quality Control Inspector

Quality Support Group
04.2018 - 03.2020

Store Manager

AT&T
02.2016 - 02.2020

Associate of Applied Science - Computer Science

University of New Orleans

Associate of Science -

Delgado Community College

H.S. Diploma -

Alfred Bonnebel High School

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