To obtain a permanent position in a progressive company where I can continue to hone my skills in customer-service
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sierra Nevada Health Care System
Reno, Nevada
12.2014 - Current
Make fills of inpatient/outpatient medication orders manually and by robot, maintain general pharmacy knowledge, knowledge of medications, medication dosage forms, and trade and generic names
Prepare sterile parenteral products using proper aseptic technique, using knowledge of pharmaceutical calculations, proper product labeling, and product reconstitution procedures
Make medication order procedures involving the pharmacy computer system
Communicate with co-workers, other hospital employees, patients and visitors
Learn and comply with Federal and State Laws, VA Pharmacy specific policies and procedures.
Pharmacy Technician externship
Sierra Nevada Health Care System
Reno, Nevada
12.2012 - 03.2013
Made fills of inpatient/outpatient medication orders manually and by robot, maintained general pharmacy knowledge, knowledge of medications, medication dosage forms, and trade and generic names
Prepared sterile parenteral products using proper aseptic technique, using knowledge of pharmaceutical calculations, proper product labeling, and product reconstitution procedures
Made medication order procedures involving the pharmacy computer system
Communicated with co-workers, other hospital employees, patients and visitors
Learned VA Pharmacy specific policies and procedures.
Student Worker
Sierra Nevada Health Care System
Reno, Nevada
01.2010 - 01.2012
Prepared mailings in conformance with HIPAA; Coordinated meetings with Pharmacy staff; Filed documents; Prepared inventory reports for Chief of Pharmacy.
Supervisor, Customer Service Bureau
Linier Cable Television
Novopolotsk, Belarus
01.2000 - 01.2008
Created policies and procedures; Developed, tracked and oversaw internal controls; Maintained Customer Service Unit; Dispatched technicians and followed-up on job performance using a job-queuing/tracking system I developed on PC; Established short and long-term plans based on management's direction; Supervised financial (accounting and budget) functions, personnel and technician units; Oversaw and directed program development and modification; Developed periodic (yearly and biennial) internal and external budgets; Supervised Cashier and accounting functions for clients' accounts and all reconciled monies
Administered the Maintenance and reconciliation of the company’s property database
Drafting and implemented Human Resources guidelines
Draft and provide guidance and training on written Performance Management tools (i.e
Appraisals, evaluations, and Proficiency Reports) and writing them, and administration and Recognition administration
Also provides advice, guidance and training on writing and developing performance expectations and standards, writing justifications for ratings
Influences managers and employees to accept and implement recommendations
Provided administrative guidance and support to Chief, Operations Department and other Department Chiefs vis a vis Personnel, Performance Management, Disciplinary issues, Accounting and other relevant support issues as needed.