Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iryna Buhai

Louisville,KY

Summary

Experienced and multi-talented professional with demonstrated experience in finance and customer service. Business acumen in managing financial reporting and analyses activities, customer service and problem solving. Organizational skills, talented communicator, has an experience to work with dynamic teams in a fast pace work environment. Knowledge, experience and skills can contribute achieving the goals of the organization.

Overview

21
21
years of professional experience

Work History

Area Manager

Encore ADHC
04.2022 - Current
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.

Manager of Attendant Care Department

Access Care ADHC
09.2018 - 04.2022
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Onboarded new employees with training and new hire documentation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Controlled costs to keep business operating within budget and increase profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Attendant Care Administrator

Access Care ADHC
04.2017 - 08.2018
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Scheduled daily and weekly care hours for client caseload.
  • Hiring and coaching direct service providers.
  • Preparation and processing payroll and billing reports
  • Monitoring , organizing operational data, create operational reports
  • Recruiting process
  • Creation and monitoring cases of clients
  • Food nutrition program and reporting.
  • Data entry to report business data

Lead Economist

Belgazprombank Joints Stock Company
08.2008 - 07.2016

-Payments under contracts with debtors and creditors

-Interbank operations accounting

-Tangible assets accounting

-Accounting of operation items

-Intangible assets accounting

-Payments under foreign currency contract

-Conducting business leases

-Calculation of travel expenses in national and foreign currency, conduct reviews of expense reports throughout the organization, reconcile expense reports and credit cards transactions.

-Participation in seminars and workshops on accounting of travel expenses, interbank operations.

The First Grade Economist

Belgazprombank Joint Stock Company
09.2005 - 07.2008

-Preparation of daily bank balance sheets

-Counseling of bank customers and performance of retail banking operations

-Running and analyzing of financial reports.

-Money order

-Conducted transactions including deposits, withdrawals, check cashing, issuance of money order, opening/closing accounts, issuing debit/ATM cards

-Power of attorney and wills on bank deposits.


Banking Adviser

Belarusbank Branch 510/377
01.2005 - 08.2005

-Counseling of bank customers and performance of retail banking operations

-Performance of duties of the branch bank manager

Senior Teller

Belarusbank Branch 510/10
06.2002 - 01.2005

-Conducted transactions including deposits, withdrawals, check cashing, issuance of money order and opening/closing accounts

-Power of attorney and wills on bank deposits

-Sales of bank products: checking accounts, credit cards


Education

Associate of Applied Science - Computer And Information Technologies

Jefferson Community And Technical College
Louisville, KY
12.2018

Master of Science - Banking and Financial Support Services

BELARUSIAN STATE ECONOMIC UNIVERSITY
Minsk Belarus
02.2008

Skills

  • Statistic Reporting
  • Reconciliation of financial reports
  • Critical Thinker
  • Problem Resolution
  • Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
  • Bilingual in English and Russian
  • Exceptional oral and writing communication skills and aptitude to remain focused with great attention to details
  • Outstanding organizational skills
  • Ability to deliver and optimize business results by applying effective communication and relationship management
  • Strong at multitasking and managing multiple priorities
  • Positive and professional attitude at work
  • Experienced manager in MLM industry
  • Skills to organize teamwork and retail

Timeline

Area Manager

Encore ADHC
04.2022 - Current

Manager of Attendant Care Department

Access Care ADHC
09.2018 - 04.2022

Attendant Care Administrator

Access Care ADHC
04.2017 - 08.2018

Lead Economist

Belgazprombank Joints Stock Company
08.2008 - 07.2016

The First Grade Economist

Belgazprombank Joint Stock Company
09.2005 - 07.2008

Banking Adviser

Belarusbank Branch 510/377
01.2005 - 08.2005

Senior Teller

Belarusbank Branch 510/10
06.2002 - 01.2005

Associate of Applied Science - Computer And Information Technologies

Jefferson Community And Technical College

Master of Science - Banking and Financial Support Services

BELARUSIAN STATE ECONOMIC UNIVERSITY
Iryna Buhai